Work from Home
The role of Development Manager (DM) is a dynamic and multi-faceted role, requiring strong leadership, mentorship, multitasking and technical capabilities with a solid ability to define approach and prioritize responsibilities across a team of developers and quality analysts to deliver quality solutions on time and within budget across multiple agile program lifecycles. A DM is the point of contact for the Silverline India team (Developers, Quality Analysts, Technical Leads) and multiple respective onshore project managers. A DM has expert-level knowledge of Salesforce and the related ecosystem of complimentary applications and technologies.
Responsibilities and Duties :
- Delivery Management (~70% of the time)
- Manage a delivery team to ensure timely and accurate customer deliveries.
- Oversee daily activities of the delivery team and provide direction and guidance as needed.
- Analyze and troubleshoot delivery issues in a timely fashion.
- Be the thought leader and add niche dimensions to the solutions in terms of usability, scalability, quality, and maintainability.
- Provide pre-sales and/or sales support for Salesforce - Vlocity Engagements
- Establishing and ensuring apt DevOps processes
- Setting the right expectations with all the respective stakeholders
- Proactive and diligent communication in all appropriate channels
- Establish necessary reporting mechanisms providing insights on throughput
- Ensure all best practices including frameworks, tools, etc., are followed
- Help evaluate the use of asset & components from design/code library
- Help create a list of potential assets that can be contributed to the design/code library
- Develop in Apex, Lightning, Visualforce, React and other technologies to build customized solutions
- Use knowledge of Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc
- Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
- Perform and plan code reviews with developers on a consistent cadence
- Manage user stories for developers: prioritizing stories within a sprint and serving as an escalation point for the developers on all technical questions or issues
- Manage deployments and version control
- Assist the Technical Architect in aspects of solution design
Resource Management (~30% of the time)
Define project allocations (mix of TL, Devs)
- Ramp up allocated resources with the necessary knowledge, skills, and expectations for smooth kickoff
- Monitor weekly assignments, schedules, and timecards. Ensure utilization targets of all resources in your team are met.
- Manage back-ups or alternative resources - on-demand basis, during PTOs or during unexpected events
- Ensure optimal utilization of resources
- Design and drive programs to target optimum billability for reaching SL100 milestone
Required Skills and Qualifications :
- Salesforce.com certification (Administrator, Sales Cloud or Service Cloud)
- Vlocity Platform Developer certification; working experience with Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc.
- Strong customer-facing skills, proven ability to communicate and build relationships with business and technical audiences, great teamwork and collaboration skills
- Knowledge of health, insurance and key business processes (calculation rules, quoting, claims, etc.)
- Understand key concepts of user-centered design and design thinking
- Technically supporting developers with their tasks
- Required - Minimum Bachelor's Degree or any other equivalent Degree in Computers
Required Experience :
- Work Experience with Salesforce integrations
- Minimum 12+ years of Overall work experience
- Minimum 8-9 years implementing Salesforce Development & Integration
- Minimum 3-4 years Lightning development projects
- Minimum 3+ years Vlocity project experience
- Nice to Have - CPQ Knowledge.
- Nice to have - Health, Insurance Industries