Team Lead, Customer Support
Summary:
The Team Lead of Customer Support will manage and mentor staff and help our customers by delivering remarkable customer support experiences across many channels - voice, email and the web. Our global web based enterprise software platform allows our clients to successfully manage various quality aspects of their daily business operations.
This opportunity is both exciting and challenging! The right candidate will have the opportunity to use their current technical skills while giving them the chance to increase their skill set into areas you may not have expected. Our product suite provides the customer the ability to use mobile applications, cloud based products and on premise installations.
Reporting to the Manager, the Team Lead of Customer Support will bring/maintain customer satisfaction as well as manage and direct the activities of the Support Center team. Create, implement and measure the impact of operational processes and procedures designed to continually improve the quality, efficiency and effectiveness of the Contact Center team.
Required Skills:
- 8 to 10+ years of software technical support experience with a strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures.
- Experience with other tracking software systems, document management systems or other quality management software applications is preferred.
- Strong investigation skills including problem solving techniques such as java code debugging.
- Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.
- Bachelor's Degree in Business or Computer Science or equivalent relevant work experience
- Able and willing to travel as required, internationally on short-term basis
- Able to work on a shifting schedule
Responsibilities:
- Manages and directs the activities of the Support Center team. Ensures subordinates receive adequate training to perform duties and responsibilities effectively. Works with Support Center Management to ensure staff is adequate to handle call volume.
- Identifies support priorities and clients that require special handling to maintain customer satisfaction
- Identifies obstacles to meeting set performance targets and recommend actions to be taken to improve performance.
- Create, implement and measure the impact of operational processes and procedures designed to continually improve the quality, efficiency and effectiveness of the Contact Center team.
- Forecast reporting and performance reporting.
- Management of project plans to ensure timely delivery of outcomes.
- May perform responsibilities of subordinates in their absence.
- Creates monthly schedules/rotation on the Support Center team and monitors adherence
Preferred Skills & Qualifications:
- Exposure to various different supporting software tools to aid in performance monitoring and error detection.
- Experience working and configuring application servers, such as Apache Tomcat and JBOSS.
- Cloud Support Experience in a fast paced, high demand environment.
- Salesforce Certification and/or SFDC Platform knowledge.
- A minimum of 1+ years of Salesforce support and/or experience, with a strong customer focus, and working knowledge of relational databases, including Oracle and MS SQL.
If you share a true passion for technology, enjoy working together in developing solutions, share ideas, and exchange knowledge we want to talk to you. Sparta Systems is the Leader in Enterprise Quality Management Solutions (EQMS) and moving forward!
Sparta Systems Offers:
If you share a true passion for technology, enjoy working together in developing solutions, sharing ideas and exchanging knowledge, we want to talk to you.
The APAC region, and India in particular, represents a major growth opportunity for Honeywell Sparta Systems due to the large concentration of life sciences companies in or near Mumbai. Honeywell Sparta Systems is the Leader in Enterprise Quality Management Solutions (EQMS), and we invite you to come grow with us!
We Offer:
- Competitive salaries and benefits package
- Employee engagement programs such as Sparta Gives Back, Wellness, Spirit Committee, etc.
- An opportunity to work for the world's premier provider of cloud and on-premise quality management software.
About the Company:
Sparta Systems is the leading provider of Enterprise Quality Management Software (EQMS) solutions that drive and enhance quality and compliance for leading pharmaceutical, medical device, CPG and other companies globally.
Founded in 1994, Sparta has operated for over 20 years as the pioneer, innovator and thought leader within the EQMS space, with its flagship TrackWise and TrackWise Digital solutions serving as the clear industry - gold standard- . The company has global operations, serving a diverse and loyal customer base of over 400 companies across the pharma, medical device, consumer and manufacturing sectors in the US, Europe and Asia, including 44 of the top 50 pharmaceutical companies in the world and 13 of the top 15 global medical device companies. Sparta Systems offers its customers a complete solution for global quality management needs, including the onsite support required throughout the project lifecycle.
Sparta joins Honeywell:
Sparta Systems- AI-enabled Software as a Service (SaaS) will enhance Honeywell's life sciences and software capabilities. Honeywell has provided the world's leading drug manufacturers and biomedical firms with advanced automation and process control technologies for over 30 years. Sparta Systems adds leadership in next-generation, cloud and digital QMS SaaS platforms, analytics and artificial intelligence with augmented human decision-making capabilities. The combination of Sparta Systems and Honeywell brings together Sparta Systems- quality management leadership and expertise with over 100 years of software and industrial expertise from Honeywell. Together, Sparta and Honeywell will shape the future of digital quality and operational excellence for the life sciences industry. Sparta and Honeywell... smarter together.
Life is short- Work somewhere outstanding- Honeywell Sparta Systems!
Honeywell Sparta Systems in an Equal Opportunity Employer with our Headquarters located in Hamilton, NJ, USA
Thursday, March 25, 2021
Zinnov - Team Leader - Customer Support - Salesforce (8-13 yrs) (Zinnov Management Consulting)
Salesforce Marketing Cloud Developer - RDBMS/AMPscript (5-30 yrs) (Virtual Connect)
Job Requirements :
- Excellent written and verbal communication skills
- Ability to work effectively with non-technical personnel
- Experience with email and/or marketing automation software and integration with databases
- Knowledge of Salesforce Marketing Cloud (SFMC) aka ExactTarget is required.
- Experience working with all Marketing Cloud Builders and Studios, including Mobile Connect and Personalization Builder for Emails
- Develop responsive email templates with extensive knowledge of AMPscript and Guide Template Language
- Front-end development building Cloud Pages utilizing HTML, CSS, JavaScript and AMPScript
- Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS)
- Master with SQL and robust understanding of Marketing Cloud's contact data model
- Extensive experience utilizing Journey Builder with a thorough understanding of Audience Builder configuration.
- Ability to elicit requirements and translate to technical solutions that can scale across multiple business units
- Experience with web service integration (REST/SOAP)
Education and Experience :
- 3+ years of experience as a marketing cloud administrator and/or developer
- Strong background in agile SCRUM agile practices and associated tools (Jira, Confluence, Slack, etc.)
- Fundamental understanding of database technologies (RDBMS, NoSQL)
- Certified in Salesforce Marketing Cloud Developer and/or Marketing Cloud Consultant is preferred, but not required
Apply Now
Salesforce Developer - System Implementation (2-4 yrs) (ApicalGo Consultancy)
LOCATION: BANGALORE
KEY ACCOUNTABILITIES:
- Understand business rules/process and then create detailed, specific and comprehensive documentation for implementation in systems like Salesforce Sales Cloud, Financial Force, Marketing Cloud and other integrated systems. Lightning, Apex, Workflow and Process Building are a few essentials.
- Independently design & develop technical solutions to various business use cases (user stories)
- Establish effective working relationships directly with cross functional teams and stake holders
- Seek out ways to utilize Salesforce to improve processes, productivity and build scalable solutions.
- Create and manage custom objects, fields, formulas, reports and dashboards
- Design and optimize user interfaces using Visual force pages
- Develop and maintain validation rules and custom workflow rules
- Develop lightning components and integrate the components in the application.
- End to End Development Activities
- Drive resolution of all issues that come up during phase.
- Provide ongoing code-level maintenance and support.
- Create design and technical specification documentation.
- Adopts Lean and Agile principles to work collaboratively with others to refine and release the Salesforce and FinancialForce product while considering the overall system architecture and the bigger picture in terms of potential impact on other areas of the system
- Provide input to various scrum ceremonies like Sprint Grooming, planning, retrospectives and daily stand-ups.
SKILLS:
- Experience designing and building product features in SFDC platform.
- Salesforce development is primary skill needed. We need a salesforce developer with 2-3 years of experience in core salesforce development - Lightning, Apex, Workflow and Process Building. (Visualforce page/VF page, FinancialForce PSA will be an added advantage.)
- Demonstrated understanding of and experience with Salesforce.com architecture and API
- Proficient understanding of lightning component development.
- Experienced in writing and debugging Apex Classes, Apex Triggers, Integration, Visual force and Force.com API
- Extensive experience in data migration and integration to and from Salesforce.
- Strong knowledge of relational databases and data modelling including Salesforce.com SOQL, SOSL query language
- Experience using the Force.com data loader and handling data migration assignments. Proficiency in Java, SOAP, REST services.
- Experience creating API's or calling API's & hands on extensive Apex programming
- Experience in using the Admin features of salesforce for data security & controls
- Ability to work in a fast-paced agile development environment
- Passion for measuring and improving code
- Highly motivated and organized
- Exceptional communication, interpersonal, multitasking and presentation skills
- Ability to solve problems and meet deadlines with minimal supervision
- Effective technical writing and diagramming skills
- Excellent verbal and written communication skills
- Ability to interact effectively at all levels with sensitivity to cultural diversity
- Strong analytical ability to solve problems and suggest highly effective processes and solutions.
- Technological proficiency including MS Suite - Excel (advanced), Word, Outlook, Project), and the Internet.
- Ability to see the big picture, yet still focus on detail and quality of work
- Ability to be flexible and adaptable in the face of changing organisational priorities and ambiguous environments
- Well organised with good time management skills and demonstrated ability to prioritise work to meet deadlines.
EXPERIENCE :
- 2-3 years- experience in SalesForce.com, Visual force and the Apex programming language (Salesforce Platform Developer I, Salesforce Platform Developer II certifications preferred)
- 2-3 years- experience in Salesforce.com configuration & customization including and not limited to workflows, data validations & triggers
- Domain level/ Implementation experience over FinancialForce Accounting, Revenue Recognition and Professional Services Automation will be an advantage.
- Previous experience working with a service organisation such as a contract research organisation would be preferred
EDUCATION :
- Bachelor's degree or equivalent in Computer Science, Information Technology, Information Systems, or a field related.
- Any Salesforce qualification would be an advantage.
Apply Now
Salesforce Commerce Cloud Engineer - Demandware Platform (6-12 yrs) (Marktine)
Salesforce B2C Demandware (Backend developer)
Location: Anywhere in India
- Years of Related Professional Experience: 3
- Bachelor's Degree in computer science or similar degrees
- 3 years- experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions
- 3 years- hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, web analytics, XML, web services (SOAP/REST), Node.js
- Certifications in Salesforce Commerce Cloud B2C
- Experience with Salesforce Commerce Cloud B2C in both Site Genesis and Storefront Reference Architecture (SFRA)
- Experience with server side and client-side JavaScript
- Experience with git source control and collaboration tool such as JIRA, Confluence, Slack
Essential Duties & Responsibilities
- Building cross-browser, cross-device compatible pages adhering to industry best practices.
- Developing templates and content slots using ISML, JavaScript/jQuery, HTML, XML, CSS, AJAX and integrate with Pipelines/Controllers on Salesforce Commerce Cloud (Demandware) platform.
- Maintaining existing code and assets and troubleshooting bugs within a complex, global code base.
- Provide level of effort for all projects, as well as provide direction on scope and determine overall feasibility.
- Create and document development specifications and work completed
- Active participation through all phases of the development lifecycle
- Provide status updates and communication on projects to e-commerce business users and other stakeholders.
- Drive web development initiatives to continually enhance and optimize e-commerce infrastructure
Experience, Skills & Knowledge
- BA in Computer Science or a related degree, or commensurate experience.
- 5+ years of experience as a Senior full-stack or Senior front-end developer.
- Sound knowledge and experience on Salesforce Commerce Cloud (Demandware) Sitegenesis/SFRA framework, Services framework and other platform capabilities.
- Experience working on cache strategy, CDN, front-end/back-end performance tuning, building and integrating LINK cartridges for 3rd parties and Service integration.
- Knowledge on personalization using SFCC Einstein or other 3rd party vendors.
- Knowledge on SEO optimization.
- Experience working on other ecommerce platforms like IBM WebSphere Commerce, Oracle ATG commerce, Magento, etc. is a plus.
- Knowledge on programming best practices like collective code ownership and test driven development is a plus.
- Good analytical skills to quickly understand and troubleshoot customer issues.
- Familiarity with code repository systems (SVN, Git).
- Familiarity with build and deployment processes and API (Jenkins, Grunt, Gulp)
- Familiarity with REST and SOAP based Webservices.
- Knowledge/Experience with standard JavaScript Frameworks/APIs such as Angular/jQuery/React is a plus.
- Strong understanding of object-oriented programming.
- Self-directed and able to juggle multiple priorities.
- Demonstrated flexibility and collaboration in fast-paced production environment.
- Ability to provide insight, thoughts and contribute feedback to the team on various projects from a technical perspective.
- Adaptability to pick up and work without supervision.
Apply Now
Salesforce Practice Lead (10-20 yrs) (Sampoorna Computer People)
Salesforce Practice Lead:
The Salesforce practice lead will be responsible for developing practice around customer and enterprise experience solutions. The practice lead will manage aspects around practice strategy, delivery, operations and presales.
Key expectations from the Role are:
- Build and develop Salesforce Experience practice with special focus on SFDC inline with market demand
- Meet revenue targets
- Collaborate with various verticals / business unit sales teams to help define workable Go to Market (GTM) focus
- Practice capability development, including managing practice resources, pyramid and attrition
- Will be responsible for building high performance teams
Qualifications:
- Should have led large SFDC practice with hands on experience on 2 or more SFDC Clouds
- Experience in managing practice with Revenue and Delivery KPIs
- Demonstrable experience in consulting related to Salesforce implementations and adoption with global clients
- Demonstrated experience in planning for resource intake and grooming internal talent based on the business pipeline
- Effectively guide and mentor the practice resources to drive them towards being relevant to Experience technologies and market needs
- Support delivery teams on various projects to ensure Delivery Excellence
- Thorough understanding of new areas like LWF, CI/CD in Salesforce, vertical clouds in SFDC. Should have built reusable assets/tools/utilities for the practice
- Should have contributed to the pursuit process for business in new accounts as well as existing accounts in terms of preparation of proposals, pre-sales presentations, etc
- Co-ordinate and leverage relationships with leading platforms and product vendors like Pega, SAP, SNOW etc to assimilate product expertise
- Should be conversant with the onsite/offshore model and should be willing to travel for short stints at short notice
- Good oral and written communication skills
Apply Now
Salesforce Application Developer - Apex/SQL (3-5 yrs) (Recruitment Firm)
PRIMARY RESPONSIBILITIES
- 4-7 years of working experience on SFDC/Apex coding
- Excellent understanding of OOPs concepts
- Knowledge in MS SQL DB or Mulesoft technology
- Should be able to understand the requirements and convert in to design and develop solution.
- Should work independently and own module of the project delivery
- Should be in a position to clearly communicate (verbal and written) with other team members within the team as well as other teams such as QA and support teams
- Should be flexible to learn and work on various technologies like SFDC, Mulesoft etc
- Experience in UI building within applications
- Gain SME knowledge (Business and Functional) and understanding of our supported systems
- Demonstrate highest standards of accountability by effective communication and handling/escalating of all technical and functional issues as and when they occur in a timely manner
- Take ownership on closing any process gaps or identify opportunities to improve team efficiency
MINIMUM EDUCATION, EXPERIENCE, REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Any Graduate, preferably from Science/Computer Science/Information Technology
- Minimum 3+ years of experience in Application Development using technology like SFDC/Apex coding
- Excellent client-facing, interpersonal and communication skills (written and oral)
- Good knowledge of RDBMS Concepts and ability to write SQL queries
- Good knowledge of ticketing systems like JIRA
- Proven ability to learn quickly and adapt well, to apply new skills and evolving processes
- Must be self-driven, energetic with passion for technology, and provide excellent customer support
- Result and detail-oriented approach to work delivery and output
- Good organizational, time management and prioritization skills including attention to detail
- Ability to establish and maintain effective working relationships with Team, Managers and Clients
Apply Now
Salesforce Technical Lead - Apex/Lightning Design System (5-8 yrs) (Recruitment Firm)
Work Location: Bangalore/Noida/Kolkata
Mandatory Skills : Lightning, Apex coding, Triggers, Visual pages
Job Responsibilities :
- Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals
- Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
- Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effectively collaboration throughout all phases of development, testing, and deployment
- Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
- Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances
- Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
Job Skills & Qualifications
Required :
- Minimum work experience: 5 years of software development and 3 years of Salesforce application development
- Self-motivated and creative
- Proficient with Salesforce basics, Apex, Visual Force, Lightning, RDBMS and JavaScript
- Experience in multi-system integration
- Experience in source code control
- Salesforce Developer Certification - PD1 or PD2 mandatory
Preferred :
- Experience developing customer-facing applications
- Experience in Salesforce community development
- Experience in Agile methodology
Apply Now
Senior Salesforce Developer - Vlocity (3-5 yrs) (Recruitment Firm)
A Sr. Developer is responsible for writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work. A Sr. Developer is expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
Responsibilities and Duties
- A Senior Developer needs to conduct the following responsibilities at work -
- Use knowledge of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components, etc.
- Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
- Perform and plan code reviews with developers on a consistent cadence
- Perform thorough analysis on requirements i.e.
- Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding.
A successful analysis results in -
- Derivation of all possible use cases
- Identification of any blockers, challenges or risks
- An optimal code design solution of complex requirements
- Thorough impact analysis of the planned development
- A Senior developer must discuss the approach with TL (Technical Lead)/TM (Technical Manager)or an onshore TA and finalize the ETAs.
- Develop high-quality scalable code by
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Write comprehensive test code asserting all possible use cases
- Perform thorough unit tests
- Fix all bugs reported from QA/UAT
- Work on deployments through recommended tools and methodologies.
- Time-bound R&D for any unknown or newer areas
- Developing reusable code components in a project
- Mentor, assist and review peer developers within the teams
- Document design and architecture
- Follow devops processes i.e.
- Use recommended IDEs
- Ensure daily code check-in/check-out
- Stay in compliance with code review feedback points shared by TL (Technical Lead)/TM (Technical Manager).
- Facilitate proactive communication with project/product teams i.e.
- Use all relevant channels (Emails, JIRA, Slack or Zoom meetings)
- Be in sync with sprint/project/product teams
- Share your plan of action during the start of your day
- Send DSRs by end of the day
- Ensure decent overlap/availability in the onshore team's timezone (whenever required).
- Focus on learning & development by
- Setting goals for the quarter in alignment with the Company goals.
- Constantly perform self review and identify improvement areas
- Seek timely assistance from Reporting Managers
- Actively contribute on knowledge sharing initiatives and help in skill development of peer developers
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative
- Obtain and maintain certificates for Vlocity Development
Required Experience, Skills and Qualifications:
Qualification
Required - Minimum 1 year experience with Salesforce development.
Required - Minimum 18 - 24 months of experience with Vlocity Development.
Required - Minimum Bachelor's or Equivalent Degree in Computers Science (BE/BCA/MCA)
Required - Working experience with Vlocity omniscripts (or) Vlocity dataraptors (or) Vlocity cards and Vlocity integration procedures, etc
Required - Good in communication and interpersonal skills
Notice Period: Less than 45 day
Required - Vlocity Platform Developer certification;
Required - Work Experience in Healthcare & Insurance Industry.
Nice to Have - CPQ Work Experience
Optional - SFDC certifications (Administrator/ PD1)
Experience
Required - Minimum 3+ years experience in Software Development
Required - Minimum 2 years in IT/Software companies with multinational footprint
Required - Minimum 1 year experience with Salesforce development.
Required - Minimum 18 - 24 months of experience with Vlocity Development.
Required - Experience working with US based / headquartered companies
Good in communication and interpersonal skills
Apply Now
Salesforce Developer - Apex/Visual Force (3-7 yrs) (Techno Wise)
Roles & Responsibilities :
- Lead in the design and development of custom Salesforce platform and custom Salesforce applications
- Manage in all aspects of Salesforce configuration
- Participate in design sessions providing insight to senior technologists on Salesforce technical/functional capabilities
- Prepare documentation covering design and code
- Integrate 3rd party applications and data with Salesforce platform
Skills :
- Ability to code from scratch within Apex, VF, and have Lightning exposure
- Strong experience with custom Applications and AppExchange
- Some experience with Salesforce Service, Sales Cloud
- Experience in Salesforce Development including Custom Objects, Performance Tuning, Apex, riggers, Web Services, Visualforce
- Experience with the full software development lifecycle
- An understanding of Object-Oriented design methodologies
- Ability to work in a fast-paced, dynamic, team-oriented environment
- Strong troubleshooting and problem-solving skills
- Exposure to MuleSoft is a plus
- Preferably Salesforce Certified Platform Developer/App Builder
Apply Now
Salesforce Developer - Apex Code (2-3 yrs) (TheInventorXI Technologies)
Job Description :
We are looking for someone to be responsible for the development and maintenance of Salesforce applications. Your primary focus will be custom Salesforce development and integration with third-party services.
You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Responsibilities :
- Translate functional requirements into technical requirements
- Design and build high-performance, reusable, and reliable Apex code with best practices
- Ensure the best possible quality of the application
- Take ownership of project work and developing client relationships (should be a confident self-starter)
- Identify bugs and align with requirements during debugging
- Write test classes for the class that you develop and ensure more than 80% code coverage
- Test bug fixes to make sure they work as per requirements, then deploy them to production
Apply Now
Salesforce Developer - Apex/Visual Force (2-7 yrs) (Snaphunt Pte Ltd)
Join a fast-growing software product development company
Be a part of a collaborative work environment
Work on interesting projects with wide scope for learning
Our client is a Software Product Development & Services company. Using cutting edge open source technologies, they specialise in highly scalable cloud applications and analytics for large sets of data. They have a team of handpicked product veterans that have been successful in delivering high-quality results for numerous Silicon Valley startups and other organisations across the globe.
The Job :
You will be responsible for :
- Developing solutions on the force.com platform within the scope of business applications
- Designing code via best practices including optimization, reusability and scalability
- Integrating other applications with the Force.com platform
- Working independently on technical requirements
The Profile :
- You have at least 2 years experience as a Salesforce Developer with at least 1 salesforce certification
- You are able to translate business requirements into working solutions using Salesforce.com
- You have working knowledge of lightning framework such as Aura and LWC.
- You have exposure to at least one large enterprise Salesforce project
- Expertise in batch, queueable and scheduled jobs, future methods, Apex, Visual Force and triggers is mandatory
- You are skilled in HTML, CSS, JavaScript
- You have strong logical thinking and problem-solving abilities
- You have excellent communications skills with ability to work with a dynamic team
- You are driven by result and thrive in a fast-paced environment
- You pay strong attention to detail and deliver top-quality work.
Apply Now
Scrum Master - Salesforce (8-11 yrs) (Talent500)
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- The primary mission for this role is to organize and facilitate scrum as part of the CRM Professional (Salesforce) development team and remove blockers for completing sprint scope
- Add value to your team and collaborate on design solutions while building relationships with the organization.
- Ensure that daily, weekly and monthly agile rituals take place, with efficiency and discipline.
- Be diligent about identifying blockages and developer divergence from sprint scope/goals; work with product owners, other teams and team members toward resolution.
- Partner vigorously with product owners and the development team in their quest to do everything possible to ensure customer satisfaction.
- Support your product owners, so they understand what they need to know about changes within the group.
- This job will redirect incoming interference from stakeholders who may seek to deal directly with developers to address valid concerns.
- Be a clear, consistent source of trustworthy information; facilitate discussion, transparency, good decision-making and conflict resolution.
- Guide the team, and the organization at large, on how to use Agile/Scrum practices and values.
- Guide the team on how to self-organize, not just talk about it.
- Work hard to build trust within the team; mentor on self-organization, foster an open environment to help resolve issues and hold accountability.
- Apply Scrum at levels that fit the circumstances and group dynamic.
- Facilitate the work load and lead by example, seek consensus and help the team to be greater than the sum of its parts.
- This role will need to know our team members and our customers. Know, and care about, their likes and dislikes, what will improve their experiences, what will improve efficiencies and earn team member praise and sustain customer loyalty.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
QUALIFICATIONS :
- First or second level ScrumMaster certification (CSM, PSM I, II).
- High energy and solid work ethic, with motivational and leadership qualities.
- Experience in the ScrumMaster role for at least two years in a tech shop environment.
- A solid baseline of tech literacy is expected; hands-on experience at coding/software development will be preferred.
- Good working experience of project management in the implementation of applications on Salesforce platform.
- Solid knowledge and understanding of Scrum terminology: servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment and increased transparency.
- Demonstrated ability to apply common sense to "intentional gaps" in the framework.
- Some understanding of DevOps and cloud concepts including CI/CD, auto-scaling, automated and manual testing methodologies, pairing, etc.
- Experience with project management software (JIRA) and diagramming tools.
- Working knowledge of non-Scrum Agile approaches: XP, Kanban, FDD, etc.
- Experience in project management will be preferred.
- Some experience as a team lead will be preferred.
- Excellent communications skills - written, verbal and visual.
EDUCATION and/or EXPERIENCE :
- Bachelor's degree and/or equivalent experience
- At least 2 years- experience scrum master experience
- At least 2 years- experience of project management
- At least 2 years- experience with Salesforce
SUPERVISORY RESPONSIBILITIES : None officially, to start, but your leadership will be welcomed and recognized.
Apply Now
Salesforce Developer - Apex (4-7 yrs) (Oceanworld Talent Services)
Job Description:
Overall IT experience of 3 to 5 years and delivered complex Salesforce Apex and integration implementations.
1. Deep understanding of REST and SOAP integrations, both inbound and outbound
2. Apex coding experience.
3. Proficient in building inbound and outbound integrations from/to Salesforce using REST/SOAP standard APIs, custom Apex services, outbound messaging feature, platform events and change data capture.
Good to have Skills: Good written and verbal communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills.
NOTICE PERIOD:- Immediate to 20 Days
Apply Now
Salesforce Lightning Developer - Apex/AngularJS (5-9 yrs) (LBS)
Salesforce lightning development
- B Tech/B E (Computer Science/ Information Technology)/MCA
- 5 + years of Experience in SFDC
- 2 years experience Lightning Design System (LDS
Key Responsibilities :
- Assist client in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications
- Prepare Technical Design based on high level design and business requirements
- Perform Build and Unit test of Salesforce modules based on technical designs, following best practices, ensuring expected code quality
- Status reporting of the tasks complete as per agreed schedule and budget
- Proven experience with Salesforce development, administration, system integrations, and bug fixes.
- Classic to Lightning Migration and awareness about challenges and considerations for migration.
Technical Experience :
- Hands-on experience in Salesforce Service Cloud Lightning
- Salesforce Lightning, Salesforce Configuration, Customization
- Apex code, Triggers, Salesforce Automation, CSS, JavaScript and JQuery
- 2 yrs experience Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript
- Knowledge of Development tools, IDEs, and configuration management tools, defect management process and tools
Apply Now
Brillio Technologies - Senior Developer/Lead - Salesforce (4-8 yrs) (Brillio Technologies)
Job description :
- Atleast 4 year of Salesforce experience, Integration and lightning exposure is mandatory
- Minimum 3 years in Salesforce coding experience is must.
- Deep and extensive knowledge, experience of force.com technical platform including apex, triggers, batch Apex, Visualforce etc. Knowledge of advanced visualforce components, Chatter API etc
- Extensive understanding of the Salesforce.com data model and how and when to create custom objects, junction objects, and other model items.
- Good knowledge of salesforce recommended best practice around design and development.
- Solid understanding of Object Oriented development and design, experience in using design patterns and ability to write clean, well-refactored maintainable code.
- Deployment using complex enterprise Force.com release management and knowledge of Force.com
- Experience configuring and customizing functional areas of the Sales Cloud
- In depth understanding of SFDC Profiles/Roles and Sharing Rules, Validation Rules, Tasks, Workflow rules, and Triggers, etc.
- Experience with the Salesforce.com APEX data loader, Salesforce.com
- Experience with Java or C#, HTML, JavaScript.
- Strong oral and written communication skills
Nice to have :
- Integration experience on salesforce.com platform
- Experience working on at least 1 or 2 implementations around sales, service cloud for large enterprises that involved significant customizations using the force.com platform.
- Experience in working in SCRUM teams.
- Experience with JIRA or other SCRUM tools.
- Experience with Javascript libraries such as jQuery.
- Understanding of HTML and CSS
Education : (UG - Any Graduate - Any Specialization) AND (PG- Any Postgraduate) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required)
Note : Candidate with less notice period, 15 days or 1 month will be preferred.
About Brillio :
- Brillio is a global digital consulting and technology services firm focused on digital transformation. We develop and deploy disruptive solutions which help our clients compete more effectively and capture business value faster.
- Headquartered in the Silicon Valley, we have 2500+ employees globally across ten offices and two Innovation Labs. To know more, you can visit us at https://www.brillio.com/
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Galaxy Weblinks - Salesforce Service Cloud Developer - Apex/Visual Force (3-5 yrs) (Galaxy Weblinks Ltd.)
Technical Skills :
- 3+ years of software development with at least 2 years of Salesforce experience is required
- Experience with Apex, Visualforce and the Lightning Component Framework.
- Proficiency with Salesforce.com development including modification of standard objects and fields and creation of custom objects and fields
- In-depth knowledge of REST/SOAP APIs and experience building integrations with Salesforce.com.
- Experience and expertise in core web technologies including HTML5, Javascript and jQuery
- Familiarity with software development methodology, such as Agile, Waterfall, etc.
- Experience in all phases of Software Development Life Cycle
- Ability to work, in a team, to define business requirements and collaborate with business partners in defining future enhancements.
- Salesforce Certification is a plus
Responsibilities :
- Translates business requirements into creative and effective technical designs
- Builds customized solutions that support business requirements and drive important business decisions by developing in Apex, Visualforce, Lightning Components
- Provides creative architecture and coding solutions to help the business.
- Participates in the full application life cycle from design to development, testing, deployment and integration with other applications
- Utilizes best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
- Follows all standard operating procedures and maintains updated ticketing for incidents, requests, changes, problems, etc.
- Proactively engages in continuous improvement efforts for application design, support, and practice development efforts.
- Provides technical assistance and troubleshooting for bug fixes, enhancements, and how-to assistance.
- Identifies and documents data and application integration requirements.
- Interacts with the business user community to help correctly scope
- Salesforce related functionality, manage/analyze and remediate end-user issues.
Soft Skills :
- Must be able to work in a team.
- Must have good communication skills.
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Salesforce Developer - Apex/Visual Force/Lightning Component Framework (3-5 yrs) (HyrEzy Talent Solutions)
Position : Salesforce Developer
Exp : 2.5 to 4.5 yrs.
CTC : 6 LPA to 10 LPA
N.P : Immediate to 15 days
Working Days : 5 Days
Timings : 10 am to 7 pm
Location : Noida
About the Company :
IT is a digital agency providing #Salesforce services, Mobile App Development, Web design/development, Web application development, custom software development, MEAN (MongoDB, ExpressJS, AngularJS, NodeJS) Stack, and Mobility. We have a passion to work with our clients to help them engage their target customers for providing measurable and meaningful engagement for outcomes.
Putting the power of The Internet in your hands. Our team combines innovation, design, creativity, technology, and business development techniques aimed to obtain genuine results and success to each of our clients.
Job Requirements :
- Should have strong experience in Salesforce Development.
- Knowledge in Lightning.
- Hands-on with Visual force, Apex.
- Good Communication skills required.
- SFDC Experience with focus on Apex, Triggers and Visualforce Development.
- Experience enhancing & debugging existing Apex and Visualforce codebase.
- Should have good experience in Salesforce configuration & customization.
- Must have SFDC knowledge including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model
- Must have Hands-on Customization Apex, Visual Force, Triggers, Batch and Schedule Apex
- Must have Awareness of Application Migration Tools/Methods
- Must have Awareness of Data Migration Apex Data Loader
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Technical Architect/Associate Technical Architect - Salesforce Development (10-16 yrs) (Yo HR Consultancy)
Salesforce - Technical Architect / Associate Technical Architect
Bengaluru/ Noida/Kolkata- Across Globe (remote working for next 12-24 months)
Experience: 10 - 16 years
MUST HAVES :
- Minimum 2 years as Salesforce Architect
- Minimum 6 years in Salesforce development
- Salesforce PD1 is mandatory
- Very Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting
- Languages, DHTML, SOAP, and AJAX
- Development using Standard Salesforce and Force.com platform (Lightning, Apex, Triggers, Workflow rules, VF pages)
Mandatory Skills :
Lightning, Apex coding, Triggers, Visual pages
Job Responsibilities:
- Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals
- Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
- Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing, and deployment
Job Skills & Qualifications
Required :
- Bachelor's degree in computer science or equivalent
- Minimum work experience 6 to 8 years of software development and 6 years of Salesforce application development
- Proficient with Salesforce basics, Apex, VisualForce, Lightning, RDBMS and JavaScript Sales Cloud/ Service Cloud, SFDX
- Experience in multi-system integration
- Experience in source code control
- Salesforce Developer Certification - Platform developer 1
- Experience developing customer-facing applications
- Experience in Salesforce community development
- Experience in Agile methodology
- Development using Standard Salesforce and Force.com platform (Lightning, Apex, Triggers, Workflow rules, VF pages)
- Sales and Service Cloud including Customer and Partner portal(community) development experience.
- Working knowledge of force.com sites will be an advantage. Force.com Migration Tool, Web Services/SOA & Metadata APIs.
- com Architecture, Design, Development, Administration and Operational Support required.
- Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting Languages, DHTML, SOAP and AJAX
- Strong SDLC experience
- Services Oriented Design Principles (SOA)
- com Certified Force.com Developer
- Object-Oriented Development Skills
- SQL, RDBMS experience.
- Experience in Force.com product will be an advantage
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Salesforce Developer - Project Life Cycle - Apex/Visual Force (3-5 yrs) (Marktine)
Salesforce Developer Noida 3 - 5 yrs | Noida
You should have a minimum 3 years of experience in salesforce and have an understanding of end to end process.
Responsibilities :
- Identify and communicate project dependencies and impacts.
- Create and maintain a consolidated timeline, highlighting the major milestones and associated dates for project activities.
- Set expectations and ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.).
- Define project governance outlining roles/responsibilities and decision rights.
- Guarantee success criteria be defined upfront to promote alignment.
- Keep all stakeholders (internal external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.
- Communicate the projects progress on an on-going basis, ensuring transparency throughout project lifecycle.
- Assist Management with the financial aspects of assigned projects.
Required skills :
- Experience with development in Service Cloud: case management consoles, processes, workflows, escalation and case assignment rules, and customer service portals.
- Experience with development in Sales Cloud: leads, accounts, contacts, opportunities, products, pricebooks, and quote generation.
- Proficiency with the APEX applications integration layer and customization environment; specifically, creating, adapting and streamlining triggers, classes, methods, controllers, as well as creating Visualforce pages, and API integrations.
- Experience with Visualforce, JavaScript and JQuery technologies.
- Salesforce Certified Developer or Advanced Developer certifications preferred.
- Understanding of IT general control for application change management and strong analytical skills to translate business requirements into system functionality.
Preferred Qualifications / Skills :
- Good communication skills(verbal and written)
- Expertise and SFDC experience
- Ability to multitask and strong organizational skills, plus excellent written and oral communication abilities.
Location : Noida
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Senior Salesforce Techno-Functional Consultant/Business Analyst - Apex/Visual Force (5-9 yrs) (Morpheus Human Consulting Pvt Ltd)
Job Title : Senior Salesforce Techno-functional (Business Analyst + Developer) Analyst - Energy Sector - Mumbai
Job Description : Our Client is leading the energy transformation all over the world. By making the complex simple, they enable their clients to use technology to transform energy into new opportunities for growth and progress. It's a company with strong roots in the energy sector and have an open strategy that is geared towards digitalization, sustainability and innovation. They offer smart, fast and intuitive technologies so that their clients can live and go about their business in a simpler, more sustainable way.
Their goal is to break down the boundaries between energy and services, creating rapid, integrated solutions for people, businesses and cities that can facilitate the transition towards a sustainable energy economy.
They aims to provide a wide range of energy-related services. Their mission is to be a factory producing innovative solutions that are the result of a completely new and constantly evolving perception of energy.
Connections that take different forms: distribution systems and energy storage batteries, smart lighting solutions and low-consumption LEDs, electric mobility and fast-charging services, instruments for smart energy and equipment management in homes, buildings and cities, and software to control energy exchange in distributed self-generation systems (Demand Management & Response).
Job Title : Senior Salesforce Techno-functional (Business Analyst + Developer) Analyst - Energy Sector - Mumbai
Job Responsibilities :
- Work with Project Manager and module leads to maintain and coordinate communication with the team and customer/client/users throughout each project
- Gather, scope and prioritize requirements
- Design and build customized solutions in Salesforce.com and other Force.com applications
- Implement new and maintain existing Apex triggers, classes, Visual Force and Lightning pages
- Develop and maintain interfaces with other applications
- Contribute to architecture discussions/ decisions and help improve development and release management processes.
- Work on functionality of Lightning component framework
- Partner with business users to define, document, and clarify business processes and requirements, and make recommendations for improvement
- Provide great customer service for users across the organization in response to support requests
- Execute change management processes
Key Skills :
- Excellent oral and written communications skills
- Excellent communication, analytical and problem-solving skills
- Self-starter and ability to work both independently and as part of a team
- Initiative, resourcefulness and the ability to work in a fast-paced and cross cultural team environment
Mandatory :
Qualified :
- Salesforce techno functional professional holding experience working on complex and large salesforce implementations
- Proven experience as a Salesforce Business Analyst and Developer
- Knowledge/ experience working on Sales/Service/Marketing and CPQ cloud
- Ability to design and deliver complex software solutions
- Exposure working on Lightning projects
- Experience with external application integration through SOAP and REST APIs
- Demonstrated experience developing in APEX, VisualForce and the new Lightning component framework
- Demonstrated experience with Javascript, SQL, CSS, AJAX, and jQuery
Industry : Open
Gender : Open
Experience : Minimum 5 years of experience working on Salesforce.com projects
Job Location : Lower Parel, Mumbai
Working Days : 5 days (Monday to Friday, 2:00pm to 10:30pm)
Qualification : Technical Degree
Notice Period : 30 days only
Relocation : Yes
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Appscrip - Salesforce Developer - Apex/Visual Force/Lightning Component Framework (0-1 yrs) (Appscrip)
Job Requirements :
- Hands-on knowledge in developing Apex classes, triggers, Visualforce pages and Lightning components.
- Good knowledge of salesforce recommended best practice around design and development.
- Understanding of object-oriented concepts(OOP), abstraction/inheritance, as well as experience with object-oriented languages.
- HTML, Javascript, jQuery, CSS.
- Salesforce Administrator
Good to Have :
- Service Cloud/ Sales Cloud knowledge
- Proactive thinking
- Knowledge on REST API, integrations with Third Party systems.
- Knowledge using efficient methodologies (such as Agile - Extreme programming, or test driven development) and continuous deployment tools (such as VS Code, Git/BitBucket and Circle CI).
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Axim Digitech - Salesforce CPQ Developer - Apex/Visual Force (5-8 yrs) (Axim Digitech)
Job Opening " Salesforce CPQ Developer" - (5 to 8 years- experience, C2H role, Immediate Joiner, Bengaluru ) - a MNC Company in Bengaluru
Job Profile:
- Hands-on experience in Force.com platform using APEX, VisualForce, Process builders, flows.
- Hands-on experience in working with Lightning and design components / Web Components.
- Experience on SOAP / Rest and 3rd party integrations.
- Good experience in Salesforce configuration, security and mapping features to the business requirements.
- Experience in implementing integration solutions between CRM, ERP and Financial systems
- Strong RDBMS knowledge and building SQL queries.
- Experience in implementing contact center functionalities using Salesforce Service Cloud and CTI platforms
- Good written and verbal communication Skills.
Candidate's Profile :
- Must have Skills: CPQ, Steel bricks, Lightning, Salesforce
- Able to translate the customer requirements and gap/fit analysis in to comprehensible functional configuration of Salesforce.com.
- Must be able to think independently and creatively.
- Attitude for taking on technical challenges.
- Awareness of the changing Cloud ecosystem (Sales, Service, Community clouds )and adjust to new technologies, methods and apps.
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Briskminds Software Solutions - Salesforce Developer - Apex/Visual Force (2-5 yrs) (Briskminds Software Solutions Pvt. Ltd.)
For Salesforce Developer :
No.of Position : 20
Location - Jaipur (Branch Office of Briskminds)
Experience : 2-5 years
Candidates Location Preference:- Rajasthan
Salary Package : Hike as per market standards on the last salary
Mode of interview : Skype Interview/ Google Meet
Interview Rounds - 3 to 4 Rounds (Including Client Interview as well)
JD for Salesforce profile :
- You will be responsible for the development of web-based applications.
- Design, develop, test, document, and deploy high-quality business solutions on the Force.com platform.
- Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.
- You will be involved in all the stages of architecture to the development of our web-based web applications product.
- Document and develop code according to specifications and standards.
- Prepare test data and plan and conduct basic unit or module testing.
- Research Salesforce.com capabilities as needed to suit business requirements, and provide gap analysis.
- Adhere to the set processes and follow diligently.
- Technology Expertise, Domain expertise
- Salesforce configuration part, Customization, Integration, Deployment, Data migration
- Experience of lightening will be preferential for us.
Preferred :
- Certifications
- LWC, Lighting
- Mulesoft, Marketing Cloud, Commerce Cloud, CPQ, Pardot
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Vindhya e-Infomedia - Salesforce Developer - Apex/Visual Force (4-5 yrs) (Vindhya e-Infomedia)
Duties and Responsibilities :
- Engage with business stakeholders in Finance domain (Invest managers, underwriters, Risk and operations teams) - Work closely with business partners to understand processes, gaps and goals.
- Analyze existing and future state business processes, systems and flows of data to identify opportunities for improvement
Develop and maintain:
- Workflows in Salesforce Apex code
- Push topics
- Lightning UI-based user experience
- Best practices for customizing Salesforce
- Full software development lifecycle, from requirements gathering to development to quality checks to final production release
- Troubleshoot production issue
Qualifications :
- At least 5 years of software development experience with a minimum of two (2) years in designing and developing complex integration and custom solutions.
- Expert hands-on software development experience using Salesforce Lightning Framework, Visualforce, Apex code, and JavaScript.
- Prior experience designing and creating advanced customized reports using datasets from numerous Salesforce instances and external data sources, configuring complex validations and process flows, configuring/integrating with various tools like Tableau/PowerBI etc.
- Strong practical knowledge of Lightning, Salesforce configurations, Apex Classes, Apex Triggers, Apex Web services, SOQL & SOSL, and APIs
- Experience with REST/SOAP APIs
- Experience integrating Salesforce with other applications via real-time and batch processes
- Research regular Salesforce quarterly updates and perform impact assessment on existing application architecture
Eligibility Criteria :
i. Qualification - Graduation/ Master's required
ii. Fluent in Communication
iii. Min 4-5 years of experience in software development and designing
Note - It's an immediate requirement, Kindly do share your Profiles or apply
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IGT Solutions - Salesforce Developer - Apex/Visual Force/Lightning Component Framework (5-8 yrs) (IGT Solutions)
Job Requirements :
- Function as Senior SFDC Developer and suggest best-practice Salesforce.com or Force.com solutions to address user requirements
- Minimum of 5 years of proven, hands-on experience in Agile methodologies in a working environment - demand prioritization, planning, and execution to deliver software solutions
- Minimum of 5 years of hands-on experience administering Salesforce products, including Commerce Cloud, Marketing Cloud, Customer/Partner portals etc. with hands-on experience working with Force.com core technologies, including Apex, VisualForce, and the Lightning Component Framework
- Current Salesforce Administrator and Pd1 Certifications preferred
- Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
- Experience and expertise in core web technologies including HTML5, Javascript and jQuery
- Experience and knowledge of relational databases, data modeling, and ETL tools
- Experience with web services (REST & SOAP, JSON & XML, etc.)
- Demonstrated knowledge of DevOps and CI/CD tools and principles, Best Practice
- Demonstrated success working in a team environment and ability to collaborate cross-functionally and in different geographic locations
- Exceptional communication and organizational skills
- Exceptional analytical, critical thinking, and problem solving abilities
- Adaptable and capable of working in fast-paced environments