Senior Business Analyst - IT Project Delivery - CRM Domain (7-19 yrs) (Joulestowatts Business Solution)

Essential Functions (Tasks and Responsibilities):

1. Strong expertise in Process Optimization/Standardization and Process Automation

2. Drive major process re-engineering efforts by leading business owners to define future state

3. Map existing processes; lead definition of to-be processes using swim-lane diagrams, identify usecases and build sequence diagrams

- Define/document business requirements, business rules and metrics to achieve - to-be- state

- Review and approve technical approach and design documentation

- Draft User acceptance test scripts and orchestrate UAT execution

- Collaborate with Business and IT to define roadmap to reach to-be state

Qualifications & Experience :

- B.Tech or equivalent Bachelor's degree and preferably with MBA degree

- 6+ years of experience as a Functional Consultant, delivering projects in CRM domain

- Strong subject matter expertise on SFDC Sales Cloud/ Marketing Cloud

- Strong understanding of Sales processes like Sales Planning, Quota Setting, Sales Forecasting,

- Opportunity Pipeline, Territory Planning, Sales Commissions, Quoting

- Familiarity with Marketing processes like Campaigns and Lead management

- Exposure to Channel business processes like Partner Tiers, Deal Registration, Channel Route to Market, Joint Business Plan, Development Funds will be an added advantage

- Define key performance indicators (KPIs) and value realization to quantify business outcomes

- Exposure to Lean and Six Sigma methodologies

- Able to operate in Agile development methodology

- Ability to effectively communicate with Senior management

- Should be a self-starter, motivated individual and able to drive through ambiguous situations

Essential Skills :

- Knowledge and experience on any of the below applications as Functional Consultant:

- Salesforce.com (SFDC)

- Added Advantage - Pardot, Salesforce Marketing Cloud, CPQ tool

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