The Senior Salesforce.com Functional Consultant is responsible for performing client needs analysis, identifying client business processes and creating requirements documents.
The Senior Functional Consultant will also configure systems as well as provide solutions consulting and recommendations for systems enhancements. This position is also responsible for solution design, configuration of Salesforce.com, and overall functional implementation and usability of systems.
This position acts as a liaison between technical and non-technical staff to ensure all deliverables meet the client's business needs and our highest standards. Strong candidates will have senior level consulting experience and skilled with technologies such as, Salesforce and CRM solutions.
Responsibilities :
- Responsible for Business Analysis deliverables on Company project(s) as assigned; including but not limited to the creation and delivery of requirements planning documentation, features and function specifications, business process design, and recommendations on scope.
- Work on projects focused on Salesforce/Force.com development
- Document and analyze required information and data
- Prepare requirements, specifications, business processes and recommendations
- Communicate project status to management, and elevate project concerns to appropriate internal project sponsors
- Elicit Functional Requirements through various communication channels, including face-to-face
- Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope
- Identify and document system deficiencies and recommend solutions
- Accountable for certain project deliverables and documents as well as project outcomes and quality
- Successfully complete systems configuration
- Responsible for customer communication for requirements, business processes and functional specifications.
- Manage team and their assignments.
Activities and skills to achieve the above responsibilities include, but are not limited to:
- Skilled with technologies such as, Salesforce, Visio, Jira, Marketing Automation, Cloud Solutions
- Familiarity with Agile development methodology.
- Accountable for certain project deliverables and documents to be presented to client
- Ensure deliverables meet technical requirements as well as client expectations
- Demonstrate understanding of how various issues effect the overall outcome of projects
- Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services
- Help to ensure project(s) achieve their intended results. Bring forward recommendations on projects to achieve even greater results
- Track and report project status to client and internal delivery and management teams
- Consistently write business correspondence that is professional, thoughtful, effective, and grammatically correct
- Improvement to and maintenance of Business Analysis Practice Area process and templates
- Prioritize multiple tasks effectively
- Other activities as assigned
- Minimum 8-10yrs of experience as Salesforce functional consultant.
- Must be a Salesforce Certified
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