Tuesday, July 21, 2020

Support Engineer - Salesforce Technologies (2-8 yrs) (V5Global)

Job Description :


- Write sample code, client libraries, and contribute to Open Source projects.

- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

- Resolve customer service issues and skillfully manage complex customer service problems.

- Manage customers' expectations and experience in a way that results in high customer satisfaction.

- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

- Assist with the design and delivery of product and other technical training.

- Review support cases for technical and troubleshooting accuracy.

- Define and describe technical best practices.

Required Skills :

- Lightning Experience - Lighting Web Components & Aura

- Apex(Synchronous and Asynchronous)

- Debugging/Troubleshooting Errors

- Deployment- Metadata API/ANT Migration tool/CLI

- Field Service Lightning (FSL)

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