Technical Support Engineer - Wireless Products (2-5 yrs) (Consultancy)

Summary : The E-Com Developer will take responsibility for the technical/development aspects of the Shopify Storefront and the other integrated systems such as CRM, Customer Support Portal.

Location : Chennai, India.

Experience : 2-5 Years

Role & Responsibilities :

- Build and deploy productive features for our Shopify Storefront using existing or customdeveloped modules and templates

- Troubleshoot and help build interfaces for critical E-Commerce systems and technologies, including but not limited to order management systems, order fulfillment, financial systems, and consumer marketing platforms (CRM, Google Analytics, Mailchimp)

- General maintenance of Shopify, CRM, and Customer Support Portal

- Support the store operations team in product launches and daily troubleshooting

- Identify areas that can be streamlined or automated to improve performance and efficiencies

- Train marketing & sales teams on new tools

- Create technical documentation

Candidate Profile :

- Minimum 2 years of experience working on the Shopify platform

- Minimum 2 years of experience working on a CRM solution such as Salesforce, Zendesk Sell, Zoho CRM

- Solid understanding of consumer marketing technologies and the E-Commerce technology landscape (shopping cart, API integrations, order management system, inventory management system, warehouse management system, credit card processing, tax engine, digital distribution, etc.)

- Strong proficiency in modern design and development languages including JavaScript, HTML5, CSS3

- Knowledge of APIs, webhooks, and general data transfer approaches

- Experience with front end frameworks React, Shopify's Polaris, and jQuery

- Knowledge of secure Single Sign-On solutions and other authentication and authorization technologies (SAML, OAuth, OpenID)

- Experience with at least 1 Linux distribution

- Experience in version control systems

- Experience working in an Agile environment

- Customer-first attitude with the ability to empathize and create an excellent customer experience

- Excellent communication and interpersonal skills

What We Offer :

- Remuneration on par with the best in the industry

- Excellent and meaningful employee benefits including health insurance cover

- World-class training programs

- An opportunity to work on the latest concepts and most exciting technologies such as the Internet of Things

- The unparalleled experience, expertise, and excitement working for a disruptive startup

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