Job Description :
Role : Application Support L2
- Should possess good hands-on experience on SFDC.
- He/She must be having excellent problem solving skills and should have good exposure on salesforce administrative tasks.
Responsibilities :
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
Requirements :
- Degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support
- Good development knowledge of Salesforce.com
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
Technical Skill :
- Salesforce.com / Force.com (Apex code, configuration, workflow, custom settings, report/dashboard, data loader)
- JIRA
- Support Processes
- FTP, RDP, Citrix, Webex (preferred)
Note : Rotational Nightshift
No comments:
Post a Comment