Prospance Infotech - Global Technical Support Engineer - Web Technologies (2-7 yrs) (Prospance Infotech Pvt. Ltd.)

Job Title : Global Technical Support Engineer

Location : Bangalore or Chennai

Job Type : Full-time

Employer : Prospance Infotech

Client domain : Financial

Job Description:

Global Technical Support Engineer

This position will require a technical understanding of Client's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to Client's merchants, developers and internal teammates. This position will require building strong relationships across the organization.

Job Responsibilities :

- Work directly with customers and internal teams on post-integration (live) issues. Troubleshoot technical issues related to client code and libraries, connectivity, networking, software, hardware, etc.

- Assist with the integration and configuration of the Client's APIs and products across multiple channels, including mobile devices such as smart phones and tablets.

- Support merchant onboarding and account configuration.

- Communicate live issues to merchants and internal stakeholders. Identify and submit client's defects.

- Help develop technical content (sample code, white papers, FAQs, blogs, etc.).

- Participate in the development of tools, systems and processes to improve productivity.

Technical Skills :

- Experience in two or more of the following: Java, .Net, PHP & REST.

- Understanding of web technologies, including the HTTP protocol and TCP/IP

- Understanding of firewalls and proxies.

- Experience with mobile operating systems, such as Android and iOS, is a strong plus.

- Understanding of payment processing and gateways is a plus.

Requirements :

- BS, BSEE, CS or other relevant technical degree.

- Two+ years of working experience in a Software Product Development or Technical Support role.

- Strong English written and verbal communication skills are required.

- Ability to work in a global environment.

- The job is 24 X 7 and it will be based on shift.

- Working on Salesforce tickets with merchants, check email for escalations and internal tool (Merchant Monitoring) for alerts.

- Must be open to on-call and off business hours escalations from customers.

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