Business Analyst - Salesforce CRM (5-13 yrs) (Matrix Management Services)

Job Description

- Minimum of 5+ years of experience as Business Analyst.

- Strong 4+ years of Salesforce CRM experience

- Ability to translate business requirements to define functional solutions and work closely with technical and Quality Assurance teams.

. Should have knowledge & exp in conducting workshop.

- Experience working with business processes and documentation.

- Experience working as business analyst role..

- Work with the team of Senior Business Analysts, Business Process Owners and End Users to define, gather and document functional and solution requirements

- An added plus would be relevant certification ( Admin, Service Cloud and Community Cloud).

- Participate in sessions with Salesforce.com customers and other team members to understand Business Requirements and Business Processes Analysis.

. Document detailed business, functional & technical requirements. Configure Salesforce.com Sales and Service applications Configuration of Salesforce.com and related third party applications Liaison with clients on an ongoing basis, to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.

. Should also be able to provide solutions for the business problem.

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