QA Manager - Scalability/Salesforce Testing (10-15 yrs) (Recruitment Firm)

Job Description :

- A QA Manager is primarily responsible for on-time deliveries, project resource management.

- A QA Manager should be the all-time point of contact for both; offshore team (i.e. Devs, QAs, TLs) and respective onshore stakeholders for everything QA. A QA Manager is expected to possess expert-level knowledge of CRM platforms, domain functions, technology, and all QA processes and methodologies.

A QA Manager's duties and Responsibilities :

A QA Manager's duties can be categorized as :

- Delivery Management (~70% of the time)

- Billability of at least 16-20 hrs per week (Util Target).

- Be the thought leader and add niche dimensions to the solutions in terms of usability, scalability, quality, and maintainability.

- Task Management

- Setting priorities for the team

- Streamlining work from multiple channels

- Critical decision making

- Provide pre-sales and/or sales support

- Establishing and ensuring apt QA processes

- Setting the right expectations with all the respective stakeholders

- Proactive and diligent communication in all appropriate channels

- Establish necessary reporting mechanisms providing insights on throughput

- Act as QA Lead in all non-QA Lead projects

- Handling project perceptions

- Ensure all best practices including frameworks, tools, etc., are followed

- Help evaluate the use of reusable test plan components

- Resource Management (~30% of the time)

- Define allocations of Project QA Resource Requests

- Ramp up allocated resources with the necessary knowledge, skills, and expectations for smooth kickoff

- Monitor weekly assignments, schedules, and timecards. Ensure utilization targets of all QA resources are met.

- Manage back-ups or alternative resources - on-demand basis, during PTOs or during unexpected events

- Ensure optimal utilization of resources

- Design and drive programs to target optimum billability for reaching SL100 milestone

- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.

- Obtain and maintain Salesforce.com Certified Sales Cloud

- Certified Service Cloud certificates (+ all certifications of a QA Engineer).

Required Experience, Skills and Qualifications :

- Required 10-15 years of Functional & Non-Functional Testing experience

- Required - SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, FSC, HC, etc.)

- Required - Minimum 8 years of experience with SFDC application testing

- Required - Minimum 10 years of experience in Software Development Life Cycle

- Excellent written and verbal communication and interpersonal skills

Preferred Skills :

- Experience with test automation and frameworks (GhostInspector, Java, Selenium WebDriver, Appium, Jenkins, Maven, BitBucket, SauceLabs)

- Experience in Financial Services, Healthcare, Marketing Cloud / Pardot industries

- Experience with Mulesoft, Vlocity or nCino

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