Salesforce Administrator - Project Management (3-6 yrs) (Recruitment Firm)

This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities :

- Serve as primary system administrator for the Salesforce.com environment with

- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

- Complete regular internal system audits and prepare for upgrades

- Manage Salesforce.com data feeds and other integrations

- Coordinate the evaluation, scope and completion of new development requests.

- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

- Assist in training of new users, and grow the Salesforce.com skill set across the organization

- Effectively act as the liaison between our users, vendors and the application development teams

- Work independently with members of the user community to define and document development requirements

Requirements :

- Excellent project management skills and a positive attitude

- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

- Creative and analytical thinker with strong problem-solving skills

- Must demonstrate exceptional verbal and written communication skills

- Must demonstrate ability to communicate effectively at all levels of the organization

- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

- Minimum 5 years of experience as a Salesforce.com administrator Sales Cloud, Service Cloud and Developer certifications preferred

- Proven ability to design and implement new processes and facilitate user adoption.

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