Responsibilities :
- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
- Handle technical issues of different complexity and help other members of the team.
- Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.
- Cross train on multiple technologies to effectively build and support product/technology portfolio.
- Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.
- Keep all the ongoing cases documented and up to date in the case management system.
- Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.
- Works in adherence to defined processes and procedures implemented in the organization
- Maintain and continually upgrade technical understanding of products and technologies.
- Build and maintain solid working relationships with the members of the team.
- Write and/or edit knowledge articles for every issue resolved.
Required Skills and Experience :
- Design & implement new applications on Force.com
- Work with team members and directly with Salesforce.com and Force.com customers to understand needs, provide technical options, design, develop,& implement solutions.
- Design & implement solutions with Apex and Visual Force.
- Analyze data, create field mappings and execute data migrations
- Assists in the evaluation of new Salesforce.com functionality and App Exchange tools for feasibility and impact to the business.
- Proactively identify and mitigate production risks.
Required Skills/Experience :
- Bachelor's degree required in Computer Science, Software Engineering, Management Information Systems or related field of study.
- Salesforce.com Certified Developer is required, Certified Advanced Developer is preferred.
- 3+ years- experience in developing technology solutions with Apex or Visual Force
- Strong customer facing and communication skills.
- Experience and understanding of Agile Project Methodologies
- Good written and Verbal Communication skills.
- Experienced in handling data migration and Code deployment.
- Experience with Salesforce APIs.
- Experience developing and deploying custom end user systems. Ability to provide guidance on implementation best practices.
- Excellent analysis and problem-solving skills and ability to think through problemscreatively.
- Experience working both with onshore and offshore development teams
- Experience working within a dynamic team environment and independently.
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