RESPONSIBILITIES:
- Develops and delivers presentations, demonstrations, train-the-trainer, end user classes and specialized training courses on the Cloud Lending's products and solutions, including installation, configuration, and maintenance.
- Delivers training using a variety of media and methods, including, but not limited to, instructorled lecture and discussion, hands-on skills instruction, and various e-learning or distance learning-based options.
- Develops and administers lab exercises, monitors participant progress, and answers questions.
- Manages training event activities before, during and after course completion to ensure consistent and successful delivery. Coordinates training activities (room setup, travel arrangements, etc.) for all training events. Responsible for assisting in the maintenance of Training resources (environment, documentation, etc.).
- Identify internal and external training needs by monitoring upcoming product releases and working with other teams including, but not limited to, Product Management, Development, and Release Management to identify training opportunities, necessary training content updates, and potential gaps in knowledge.
- Design and develop innovative and engaging eLearning training for internal and external audiences.
- Serve as a professional member of the Training Team, contributing both ideas and expertise in the development of relevant, world class training efforts.
- Represent our Client in a positive, professional manner when working with both external and internal customers.
- Responsible for ensuring that all client's security, availability, confidentiality and privacy policies and controls are adhered to.
EXPERIENCE AND KNOWLEDGE:
- A minimum of five years of software training experience plus at least two years of experience in the financial industry supporting software in a hosted solutions environment.
- Banking, financial services and insurance (BFSI) experience is required.
- A technological skillset typically considered intermediate to advanced with experience in basic Microsoft Office suite including PowerPoint.
- Excellent written and oral communication skills including the ability to present complex information to a variety of audiences.
- Experience with the Atlassian product suite, Salesforce and SharePoint preferred but not required.
- Highly engaging facilitation skills and classroom management techniques to ensure effectiveness and accuracy in engaging audiences with diverse skill sets and learning needs. Possesses an understanding of principles of adult learning.
- Ability to learn complex, difficult concepts with minimal assistance. - Self-starting, driven and able to work autonomously; willingness to accept challenging projects.
- Ability to handle multiple priorities and work well under pressure with multiple deadlines.
- Ability to develop industry standard training sessions.
- Individual must be willing and able to travel at least 50% of their work schedule. International travel may also be required.
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