Monday, November 23, 2020

Application Support Engineer L2 - SFDC/Force.com (3-6 yrs) (Marktine)

Job Description :


Role : Application Support L2

- Should possess good hands-on experience on SFDC.


- He/She must be having excellent problem solving skills and should have good exposure on salesforce administrative tasks.

Responsibilities :

- Take ownership of customer issues reported and see problems through to resolution


- Research, diagnose, troubleshoot and identify solutions to resolve customer issues


- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams


- Provide prompt and accurate feedback to customers


- Ensure proper recording and closure of all issues


- Prepare accurate and timely reports


- Document knowledge in the form of knowledge base tech notes and articles


Requirements :


- Degree in Information Technology, Computer Science or equivalent


- Proven working experience in enterprise technical support


- Good development knowledge of Salesforce.com


- Strong problem-solving skills


- Excellent client-facing skills


- Excellent written and verbal communication skills


Technical Skill :


- Salesforce.com / Force.com (Apex code, configuration, workflow, custom settings, report/dashboard, data loader)


- JIRA


- Support Processes


- FTP, RDP, Citrix, Webex (preferred)


Note : Rotational Nightshift

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