Order Management Specialist - ERP/Salesforce CPQ (2-3 yrs) (Searchends)

Post : Order Management Specialist

Location : Mumbai

Experience : 2-3 Years

Qualification : Graduate / Postgraduate

RESPONSIBILITIES :

- Processing Orders - Enters Order information into the ERP from and Maintains ERP for accurate and complete information of a particular theatre

- Liaising and Coordinating - Acts as liaison between Sales & backend teams to ensure accurate billing and ordering; Coordinates with both internal and external stakeholders spread across the globe, to ensure smooth processing of Orders; Monitors and Evaluates inquiries/ order issues and provides prompt solutions

- Process Streamlining - Make recommendations to backend processes to improve customer experience and team efficiency

- Report/Dashboard Preparation - Generate weekly / ad hoc reports as per the requirement

- General - Enhances organization reputation by accepting ownership for accomplishing new projects; explores opportunities to add value to job accomplishments.

SKILLS REQUIRED :

- Experience with tools - 2-3 years of experience working on ERP tools (Preferably SalesForce CPQ), Proficient with MS Office Suite and database management skills;

- Communication skills - Excellent listening, speaking and writing skills, Prompt & Professional in style;

- Detail Oriented - Exceptional attention to detail, high accuracy and quality required;

- Process Oriented - Understands and follows the process, provides inputs for continuous improvement;

- Problem Solver - Responsive/prompt to inquiries, identifies and resolves problems in a timely manner;

- Team Player - Good team player and Interpersonal skills;

WORK ENVIRONMENT

- Will require to work in US (Night) shift.

- International experience is must.

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