Job Description :
You Lead the Way. We've Got Your Back.
- At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers- financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what- s possible - and we- re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
- Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex- s reputation for trust, security and service.
Function Description :
- The payments and digital services landscape is rapidly evolving as new market players and capabilities are introduced. The American Express Network Solutions & Operations (NSO) is responsible for running the American Express network. NSO is at the heart of American Express- s ability to offer digital capabilities and process transactions through its payments network of card issuers and merchant acquirers.
Purpose of the Role : The Analyst of Technical Servicing position is an exciting role and integral part of the team that blends business operational support, technical functions, organizational collaboration and creativity. Responsibilities include two primary functions: user access administration to various American Express systems and support of technical operations and support related to numerous Network capabilities.
Responsibilities :
- Provide GNS Partners and AXP employees direct user administration support and servicing of multiple systems (internet, intranet, mainframe, etc.) while adhering to established SLAs & Quality.
- Manage multiple production oriented & partner facing email inboxes which act as communication channels for user administration and inquiries related to the processes supported.
- Support business process improvement for user access administration and other processes supported.
- Create and maintain thorough documentation. Ensure current processes meet compliance and security controls and appropriate and accurate access is provided to GNS systems.
- Act as a subject matter expert (SME) by participating in project meetings, technical releases and testing activities.
- Support internal and external audit requirements pertaining to user access administration. Incorporate and adhere to guidance from internal Information Security and Control on an ongoing basis.
- Provide support for implementation and maintenance activities of the Network CRM (Salesforce) tool
- Interpret the impact of business and industry changes to the systems administered and customers of Knowledge base and other systems
Minimum Qualifications :
Experience :
- Minimum 6+ months of experience in operations
- Highly motivated with a positive attitude, strong aptitude and overall thirst for learning.
- Qualifications/Academic Background: Any graduate from a reputed university with a technical mindset
- Critical Factors to Success
- Excellent communication skills (both verbal & written)
- Prior experience of working in operational SLA driven environment
- Understanding of any CRM tool or Salesforce Servicing experience will be an added advantage
- Strong self-starter and team player who thrives in a fast-pace, lean and often coping up in an ambiguous environment and can work independently with minimal supervision.
- Strong analytical skills and ability to exercise sounds judgment in support of team responsibilities.
Technical Skills/Capabilities :
- MS Office fluency with Target focus on MS Excel & Word proficiency
- Salesforce knowledge will be a plus
- Adept with web-based applications
Functional Skills/Capabilities :
- Attention to detail is a paramount aspect of this role; flawless execution of tasks along with ability to identify and create process work flows.
- Excellent time management skills, ability to work simultaneously on multiple tasks while adhering to established deadlines.
- Flexible to collaborate with multiple organizational and global teams across various time-zone and onshore/offshore teams.
- Ability to establish and maintain strong, positive relationships with professionals at all levels. Flexible to take calls with stakeholders/collaborating teams at odd hours to accommodate global time zones and has strong work ethics.
Behavioural Skills/Capabilities :
- Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Schedule (Full-Time/Part-Time): Full-time
The Apply Button will redirect you to website. Please apply there as well.
#NOLI
No comments:
Post a Comment