Senior Business Analyst - Salesforce Platform (5-10 yrs) (Human Horizon)

Responsibilities :

- Can participate/demonstrate work to the client via presentation or orals to articulate developed SFDC features and can propose solutions.

- Enthusiastic, professional, and confident personality, with a focus on customer success.

- Excellent listening, reading and communication skills to fully understand the customer requirements and pain points.

- Driven by customer success with a team player attitude.

- Be able to break down a customer's business process in its component parts, understanding where the pain points and produce good documentation, flowcharts, swim lane diagrams and wireframes.

- Effective participation in discovery workshops and able to conduct research, formulate questions, understand the client needs and project goal, and create user stories based on the discovery workshop.

- Assist and facilitate future state design considerations including Prototyping, Asset recommendations, Future State System Context and Future State Process Flows.

- Work closely with project Development, Integration and QA team offshore.

- Assist the implementation team with issue resolution by documenting, prioritizing, reporting, evaluating, researching and resolving impacting issues.

- Participate in functionality review by facilitating the demo.

What you will bring :

- 5-8 years relevant experience in Business Analyst role

- Experience in salesforce platform & GCP is highly preferred

- Experience in creating the flow charts and wireframe

- Experience gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics and build reports

- Strong technical background

- Expert at data visualization and presentation.

- Advises and guides clients towards best practices for salesforce.com user setup including roles, profiles, security model, permissions and groups.

- Ability to communicate clear and concise requirements to developers

- Highly flexible, with the ability to identify, analyze and solve problems systematically in a fast-paced, rapidly-evolving organization

- Ability to take the complete ownership and can work under pressure

- Authors functional design and configuration specification deliverables based on clients' business requirements

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