Position: Development Manager,
Job Summary :
The role of Development Manager (DM) is a dynamic and multi-faceted role, requiring strong leadership, mentorship, multitasking and technical capabilities with a solid ability to define approach and prioritize responsibilities across a team of developers and quality analysts to deliver quality solutions on time and within budget across multiple agile program lifecycles.
A DM is the point of contact for the Silverline India team (Developers, Quality Analysts, Technical Leads) and multiple respective onshore project managers. A DM has expert-level knowledge of Salesforce and the related ecosystem of complementary applications and technologies.
Responsibilities and Duties :
- Delivery Management (~70% of the time)
- Billing utilization target of at least 16-20 hours per week
- Thought leader, mentor and manager to ensure team focus on necessary standards, design elements and process approach to deliver usable and scalable quality solutions.
- Pre-sales support and estimation
- Task Management
- Setting and managing priorities for the team
- Streamlining work from multiple project managers for multiple customers
- Establishing and ensuring best practice DevOps process standards
- Critical decision making
- Establishing and ensuring best practice DevOps process standards
- Setting realistic and appropriate expectations and managing perception with stakeholders
- Proactive and diligent communication
- Establish and manage necessary reporting mechanisms to provide insights on team performance
- Contribute as Technical Lead or Technical Architect as required
- Ensure best practices and standards are followed by the team
- Help evaluate the use of asset & components from the design/code library
- Help create a list of potential assets that can be contributed to the design/code library
- Resource Management (~30% of the time)
- Define project allocations across the team of Developers, Technical Leads, Technical Architects and Quality Analysts
- Ramp up allocated resources with the necessary knowledge, skills, and expectations for a smooth kickoff
- Monitor weekly assignments, schedules, and timecards. Ensure utilization targets of all resources in your team are met
- Manage back-ups or alternative resources - on-demand basis, during PTOs or during unexpected events
- Ensure optimal utilization of resources
- Design and drive programs to target optimum billability for reaching SL100 milestone
Desired Profile : Experience: 10 - 15 years, majorly (at least 8 years) in consulting.
- Experience in managing complete service delivery/project teams and delivers based on commitments.
- Provided technical solutioning leadership for scoping, estimation, plan, execute and track deliverables on projects.
- Experience with the offshore/dual shore model and delivering quality solutions
- Experience in investigating cross-functional business processes and envision the possibility of new or optimized business needs. Ability to work effectively and manage partnerships with external and internal key stakeholders.
- Ability to present complex ideas clearly and concisely to technical and non-technical audiences. Have an adaptable, flexible and willing attitude towards learning new domain capabilities depending on the circumstances or requirements presented.
- Proven experience in implementing solutions in Salesforce Sales Cloud, Salesforce Service Cloud, Force.com Platform, Salesforce Community Cloud & Lightning, Health Cloud.
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