Technical Support Manager (10-20 yrs) (Gastaffing Solution)

Skills/Know How :

- This is a highly visible and demanding role requiring a proven track record in technical or FAE support in the field of connectors or similar electronic component products - in a global technology company.

- Must have experience leading and developing teams to deliver customer satisfaction in an online technical support or sales support environment.

- Passionate about customer service and surpassing KPI's and service levels.

- Excellent written and verbal communication skills.

- Must demonstrate effective leadership skills and is willing to challenge senior management building clear justifications for change.

- Able to take ownership and use initiative, meet deadlines and work in a fast paced environment

- Must demonstrate strong collaboration, team working and proactive influencing skills.

- Comfortable dealing with ambiguity.

Experience :

- 10-15 years of electronic engineering experience, ideally as a technical support engineer or FAE - with at least 5 years in a manager role.

- Experience in the connector electronics industry a plus

- Experience of Live chat and Salesforce preferred.

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