Saras Analytics - Customer Success Lead/Specialist - Troubleshooting (4-6 yrs) (Saras Analytics)

About Saras Analytics :

We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.

Our Products :

Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.

Visit https://sarasanalytics.com/

Job Summary :

- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process

- This role demands hands-on knowledge on software development, and databases

- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes

- You will collaborate with internal teams for the design and development of key modules

- You will interact with customers to provide technical support and guidance for users

- Troubleshoot and debug problems and create SPRs and CRs

- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner

Eligibility :

- Excellent verbal and written communication

- 4+ years of hands-on experience and proficiency in Java and Linux

- 1+ years of hands-on experience in Angular 2+

- 4+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.

- 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users. Experience in SaaS applications is a plus.

- Proficient in SQL (both relational and non-relational databases)

- Proficient in using support and helpdesk tools

- Proficient in developing REST and SOAP APIs

- Any experience in leading technical teams is a plus

- Knowledge on cloud infrastructure is a plus

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