Job Responsibilities :
- Create, review, and edit Help Center articles. Periodic review and revision of Help Center Articles.
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
- Managing customer expectations and customer experience to maximize customer satisfaction.
- Actively maintaining and participating in job-related training activities.
Job Requirements :
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Multitasking and performing effectively under pressure.
- Creating and curating knowledge articles, enabling customers to resolve their issues independently.
QUALIFICATIONS
- 2+ years of consulting or customer-facing experience in an enterprise B2B, cloud software organization.
- A self-starter. Someone who takes initiative, complete ownership of projects. Delivers efficiently and aggressively against timelines.
- Love problem-solving and are excited to learn technical skills and troubleshooting
- Enterprise CRM experience such as Salesforce, Oracle
- Hands-on technical experience with configuration, data, and process modeling,
- Bonus if you have experience with Field Service Management processes in at least one of our industry sectors such as manufacturing, healthcare, telecom, construction.
- Excellent communication skills, equally comfortable with crafting emails as well as leading a white-board discussion with customers or delivering a functional system.
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