Salesforce Consultant/Business Analyst (3-6 yrs) (MindsTech Recruitments)

Responsibilities

- Pre-sales scoping, documenting business requirements, functional requirements & technical requirements in a pre-sales environment to generate a solution and Scope of Work.

- Lead delivery teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system, and user testing, deployment, training, and post-go-live support.

- Minimum 1 years experience with Lightning is a must.

- Well-rounded in both functional and technical aspects of a CRM engagement.

- Manage customer relationships and day-to-day interactions & escalations.

- Oversee process-driven customer conversations and workshops related to sales processes, customer service, marketing automation, and operational processes

- Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities.

- Drive delivery teams to produce on-time, high quality, scalable and suitable services, and deliverables.

- Contribute to pre-sales customer scoping sessions with the Business Development Team & assist with project proposal development.

- Contribute to a collaborative team environment by encouraging and leading solution brainstorming, internal knowledge sharing, and skill development.

- Good to know - Working knowledge of integration software such as Mulesoft, Jitterbit, Informatica is plus.

Requirements: 

- 2+ years working within a Consultant Role.

- One or more of the following Salesforce Certifications: Advance System Administrator, Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant.

- Bachelor's degree required.

- Exceptional organizational, verbal and written communication skills.

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