Salesforce Administrator - Business Application Support (4-8 yrs) (Joulestowatts Business Solution)

We have a job opening with one of our prestigious leading Product Organisation.

Join the fastest growing company to collaborate and deliver with difference. JoulestoWatts(J2W) has an excellent opportunity to showcase your skills and experience We have a Great Opportunities with an excellent learning environment for a One of our MNC Client

We are looking for - Salesforce Admin (Business Application Support Specialist )

Please find the JD for the role :

Year of exp : 4 - 8 years, BANGALORE

Description :

Responsibilities:

- Support global business users (via cases) across Global Sales & Renewals Operations with, Salesforce.com (CRM, PRM, and Service Cloud) application and the relevant integrations for these applications.

- Apply configuration changes, create reports and dashboards, record management

- Facilitate quick win enhancement requirement discussions between business and IT

- Work with IT to address system bugs and develop workaround solution

- Develop test cases and complete user testing, as required

- Support - war room support- (immediately after major program launch) as well as ongoing support for implemented functionality

Requirements:

- BS/BA or equivalent degree in Business or IT

- 4+ year experience in CRM, Service Cloud, PRM application in a business or IT administrator/support function.

- Positive, customer-service attitude.

- Ability to balance customer needs with technology capabilities

- Experienced in a support environment: support process, escalation protocol, and adherence to SLA (service level agreement)

- Experience with identifying improvement opportunities, defining and implementing new processes

- Demonstrate the ability to interpret a business transactional issue and recommend resolution paths

- Self-starter who thrives in a fast-paced environment that is detailed oriented, highly organized with strong problem solving, business analysis, communication and presentation skills.

- Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools

- Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a plus

Following SalesForce.com certification is a plus

- Salesforce Certified Administrator

- Salesforce Certified Advanced Administrator

- Salesforce Certified Service Cloud Consultant

- Salesforce Certified Sales Cloud Consultant

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