Salesforce Service Cloud Architect
Job Overview :
- The Sales and Service Cloud Solution Architect may or may not have a programming background, but will have expertise in infrastructure architecture, client relationships, presentation, team management and thought leadership skills.
Your job is to help clients identify marketing outcomes that drive towards their business objectives map out a long-term strategy for achieving those outcomes, and then help Perficient experts implement projects that will execute that strategy step-by-step. You have deep expertise in one or more marketing areas, such as marketing automation, cross-channel customer engagement tactics, analytics, and optimization. You also have a functional knowledge spanning across many marketing skills that you can draw on for successful strategic insight.
You will provide best-fit architectural solutions for one or more projects. You will assist in defining scope and sizing of work and anchor Proof of Concept developments. You will provide solution architecture for complex business problems and collaborate with some of the best talent in the industry to create and implement innovative high quality solutions. You will challenge your leading edge solutions, consultative and business skills through the diversity of work in multiple industry domains
Responsibilities :
- Lead projects and project teams by serving as Product Owner to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test and release features
- Create project and solution estimation and team structure definition
- Drive common vision, practices and capabilities across teams
- Work with clients to define marketing objectives based on business outcomes and align them with a marketing strategy and execute in marketing automation and CRM technologies
- Demonstrates a consultative mindset and desire to work well with the client
- Engage with Technical Architects and technical staff to determine the most appropriate technical strategy and designs to meet business needs
- Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change
- Technical and system architecture design of solutions on the Marketing Cloud and Salesforce.com platforms
- Data model design
- Integrate architecture to connect all types of technology systems across an enterprise
- Train and mentor consultants and engineers
- Meet with clients both onsite and remote, leading workshops, discovery sessions, etc.
- Understand and consult on best practices, governance, and compliance on marketing automation platforms
Preferred Qualifications :
- 12+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development
- 4+ years experience working on Sales and Service Cloud with the Salesforce.com platforms
- Strong Salesforce Expereince.
- Proven ability to design, optimize and integrate business processes across disparate systems
- Extraordinary client-facing skills with the ability to solve the client's needs and manage scope in a positive way
- Excellent analysis skills and the ability to develop processes and methodologies
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies
- Skilled in all aspects of system design including data modeling, integration design, business process implementation, etc.
- Have a solid understanding of delivery methodology and lead teams in the implementation of the solution according to the design/architecture
- Fluent and current on architecture trends with an eye on market and technical conditions and future direction.
- Demonstrate success in performing work and managing complex and/or large concurrent consulting projects
- Ability to elicit requirements and communicate clearly with non-technical individuals, development teams and other ancillary project members
- Strong written and oral communication skills. Ability to communicate effectively with technical and non-technical staff
- Desire to mentor younger team members and develop their skills. Excellent problem-solving skills
-Be independent and self-driven.
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