Olacabs - Senior Associate - IT Telephony (0-5 yrs) (Olacabs)

Job Description : Senior Associate - Ameyo Application

- Should have an experience to customize IVRs for onboarding/offboarding driver partners

- Design Integration with CRM/DRMs using Rest/SOAP APIs

- Troubleshooting IVR, CRM, API integration Ameyo Application and Reports issues.

- Design CRM and ACP Module using PHP, HTML. JavaScript.

- Design Wallboards using ReactJs, Redux, PHP, HTML. JavaScript for different-different Ameyo Customers.

- Design IVR (Interactive voice response) using JavaScript, Handling APIs (SOAP,REST) .

- Deep knowledge on advanced Java scripts/Python/PHP/CSS

- Deep understanding on Ameyo Application /database architecture

- Provide Integration consultancy to third party ERP solution provider. E.g. Salesforce, Sugar/Suite CRM,

- Freshdesk and ZOHO etc.

- Postgre SQL/MySQL DB knowledge.

- Worked on integration with Multiple databases and APIs .

- Experience in reporting module to customize standard reports and develop custom reports.

- Good knowledge on Unix/Linux OS.

- Working experience on Airflow, asterisk communication software.

- Proficient in understanding high end storage platforms, Linux platforms and telephony protocols, Solid understanding of Postgresql relational database, Operational knowledge of window network and telephony gateways.

- Able to support L3, L4 level of Ameyo Support.

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