Quality Assurance Engineer - Salesforce Testing (2-5 yrs) (Fresher Mart.)

Position Overview:

A QA Engineer is responsible for validating fully functional modules or apps according to the requirements. As part of day-to-day work, A QA Engineer is expected to possess proficient knowledge of Force.com platform and an analytical mindset with a keen eye for detail. A QA Engineer is a self-motivated driven doer who performs the day-to-day, hands on the keyboard testing for projects.

High-Level QA Engineer Responsibilities (+ all responsibilities of a QA):

- Own and/or monitor QA workstream for 1-6 Delivery/Client Services/Internal projects (with guidance from QA Lead or QA Manager)

- Billability of at least 40 hrs per week (Util Target). The resource needs to ensure that assigned hours are utilized on each project.

- Creation and management of QA test plans and test cases.

- Support and mentor junior QA resources in test planning.

- Actively participate in backlog refinement and user story reviews.

- Facilitate UAT planning and execution of UAT.

- Delegate QA work and hours to junior QA resources (where applicable).

- Help the internal Silverline QA team improve processes, tools, methodologies, etc.

- Direct client interaction and expectation to be able to lead QA calls

A QA needs to perform the following -

- Perform thorough analysis on requirements to determine a test plan i.e.

- Obtain a deep understanding of the desired functionality

- Check whether the implementation affects current functionality (regression)

- Evaluate stated requirements before the feature is implemented

A successful analysis results in the derivation of all possible use cases and the technical approach. A QA engineer should present and discuss the test plan with a QA Lead or QA Manager and finalize the test plan and LOE/ETAs.

A successful analysis results in -

- Derivation of all possible use cases

- Identification of any blockers, challenges or risks

- An optimal test plan design based on complex requirements

- Thorough impact analysis of the planned testing

- Develop a test plan based on the requirements and functionality, that covers functional testing (happy-path, negative, boundary/extreme, exploratory), regression, usability, data, integration, smoke/sanity, and performance/load testing.

- A QA engineer must discuss the approach with QA Lead or QA Manager finalize the test plan and LOE/ETAs.

- Develop good quality test plans and test cases by

- Following Silverline-CRM standards/best practices (ex. Test Case Best Practices)

- Leverage recommended frameworks (ex. Test Case Templates)

- Write comprehensive test cases validating all possible use cases, Including regression, smoke, and deployment tests

- Perform thorough testing following a test plan

- Retest all bugs, defects, and feedback issues reported

- Validate deployments through smoke/deployment testing

- Time-bound R&D for any unknown or newer tools or technologies

- Developing reusable test cases in a project (Regression, Smoke)

- Mentor, assist and review in junior QA's test plans

- Document and create client-specific and client-facing QA test plans

Follow defined QA processes i.e.

- Use recommended JIRA process

- Ensure daily updates to JIRA tickets/test cases

- Stay in compliance with test case review and feedback with leadership

- Facilitate proactive communication with project/product teams i.e.

- Use all relevant channels i.e. Emails, JIRA, Slack or Zoom meetings

- Be in sync with sprint/project/product teams

- Share your plan of action with QA Lead or QA Manager at the start of your day

- Sending consolidated DSRs to the entire project team by EOD.

- Ensure decent overlap/availability in the onshore team's time zone (whenever required).

- When on PTO make sure proper handoff occurs and no risks raised

- Lead client-facing QA calls (feedback triage, QA demos, test plan reviews, etc- )

- Focus on learning & development by

- Setting OKRs for the quarter in alignment with the Company goals.

- Constantly perform self-review and identify improvement areas

- Seek timely assistance from Reporting Managers

- Actively contribute to knowledge sharing initiatives and help in skill development of peer QA engineers.

- Enhance skills and capability in usability focused testing

- Pursue and grow to understand of test automation and tools available

- Pilot new processes and tools

- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.

- Obtain and maintain Salesforce.com Certified Sales Cloud AND Certified Service Cloud certificates (+ all certifications of a QA Engineer).

Required Experience, Skills and Qualifications :

MUST have - Minimum Bachelor's Degree in Engineering or Science

MUST have - 3 years of Functional & Non-Functional Testing experience

MUST HAVE - Minimum 3 years of experience with SFDC application testing

MUST HAVE - Minimum 3 years of experience in Software Development Life Cycle

MUST HAVE - Minimum 2 years in IT/Software companies with a multinational footprint

MUST HAVE - Experience working with US based/headquartered companies

Excellent written and verbal communication and interpersonal skills

Optional - SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, etc...)

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