Job Description :
- Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
- Perform configuration and customization of the Salesforce.com platform.
- Participate in efforts to develop and execute testing, training and documentation
- Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
- Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
- Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
- Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
- Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
- Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and - how-to- assistance.
- Act as a point of escalation for Service Desk and NOC ticketing for advanced issue resolution.
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