Salesforce CRM Project Manager (3-15 yrs) (AMK Solutions)

Position Title : Salesforce CRM Project Manager

JOB SUMMARY : (Brief description of why the position exists or the overall purpose of the job.)

- Plans, directs, monitors and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and budget parameters;

- Oversee the completion of project tasks, monitor adherence to defined project management standards, monitor work efforts, assign resources, delegate tasks and report progress to various stakeholders, in the absence or under the direction of a Project Manager II, or Project Director.

- Coordinates with different teams to deliver to business confirmation of proposal covering time frame, funding and staffing requirements, procedures for accomplishing project;

- Create, develop and monitor completion and delivery of documents of all project related assignments - business requirements, business flow process, functional specification, issues and risks, status reports and related project presentations.

- Responsible for handling issues on prioritization, commitments, and deliverables to clients.

- Improve project administration processes by identifying inefficiencies and recommending solutions.

- Provides valuable inputs on improving processes within Shared Services Manila and arising from system related changes.

- Reviews product profitability, monitors expenses against budget.

- Handles simple, multiple projects

- Elicit the business requirements; understand the needs of multiple stakeholders. Identify the current and future state of the business process, enumerate gaps and help the business stakeholders envision the future and how their work will need to change to support the future.

- Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up low-level information to a general understanding, and classify user requests between must have and not.

- Elicit the business requirements; understand the needs of multiple stakeholders. Identify the current and future state of the business process, enumerate gaps and help the business stakeholders envision the future and how their work will need to change to support the future.

- Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up low-level information to a general understanding, and classify user requests between must have and not.

II. JOB RESPONSIBILITIES : (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.)

1. Project Management :

- Understand and comply with the defined and agreed Software Development Life Cycle, Agile Scrum and CMMI standards of the organization

- Develops Project Charter and other Project Management related documents. Ensures that the project documents are delivered and accepted by Business Sponsor.

- Oversee the completion of project tasks and monitor adherence to defined project management standards, under the direction of a Project Manager II, or Project Director.

- Establishes and maintains appropriate and timely written communications with all project stakeholders through effective use of project information reports, team meeting notes, etc.

- Identifies projects risks and acknowledges when certain strategies are not effective and implements change of plans. Communicate with the project team the issues that are related to all aspects of the project that may affect schedules.

- Creates and implements project plan and execution and discusses this with the Project Manager II/ Technical Team Lead / Business Sponsor.

- Carries out constant project evaluation and adjustment within a specific period of time to ensure that both internal and external factors do not suffer.

- Keep abreast of information on current PM Methodologies, Tools & Techniques,Regulations and Market Demands.

- Enforce quality procedures and guidelines across the Software Development Life Cycle.

- Contributes to the continuous improvement of the QA procedures and guidelines.

- Reviews test results and makes recommendations.

2. Customer Service :

a. Satisfy project stakeholders by providing effective communication through meetings, presentations and status report.

b. Exhibits confidence in understanding the business concerns and provides sound business suggestions and recommendations accordingly.

3. Administrative :

a. Records activities in Atlas Logs activity tool and reports/elevates issues to superior when needed.

b. Complies with the needed audit to ensure compliance to the procedures in CMMI.

c. Prepares and submits of needed reports.

d. Monitor the financials of the projects.

e. Monitors over-all performance of the project(s) handled and provides inputs on the performance of the resources assigned.

4. Teamwork :

a. Closely coordinates with other team members of the applications development team.

b. Facilitates effective team interaction adhering to the values of the company and meeting the objectives.

c. Ability to flexibly adjust to help other team members to ensure continuity of providing service.

5. Learning and Development :

a. Expand knowledge on business process and IT related information.

b. Stay abreast of current Project management process and methodologies, system

information, problems, changes and updates relevant to the team.

III . JOB SPECIFICATIONS

The candidate must have:

- Obtained a Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.

- At least three to five (3-5) years of experience in project management and has developed and implemented projects in various industries including manufacturing and distribution.

- Has at least 3 (3) years of experience in managing project teams.

- Has at least four(4) years of experience with Software Development Life Cycle; Agile Scrum

- Experience in multi-tasking and handling multiple small and simple projects at once.

- A competitive analytical skills and advanced communicative competence;

- Strong sense of commitment to the organization's goals and values;

- High flexibility in shifting schedule and extended working hours;

- Readiness to travel to other sites

- Excellent analytical skills and an informed, evidence-based approach;

- Excellent communication (verbal & written) skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties;

- Ability to engage with stakeholders to understand and respond to their needs in rapidly changing business environment

- Proficient in customer relations;

- Ability to work under pressure on multiple projects within your project timeframes;

- Passion for creating solutions with a positive attitude to change;

- Highly organized and able to set priorities;

- Strong knowledge and prowess in using modern information and communication technologies to projects;

- Can work efficiently with different stakeholders to ensure that they are in agreement on project strategies.

- Experience in implementing Salesforce CRM (min of 3 years)

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