Job Description:
- Service cloud (Case management, SLA management, Email to case, Customer management)
- SaaS/GTM (Go To Market)
- Product Owner
- Functional knowledge of Service cloud on salesforce domain.
- Experience of working with salesforce as BSA.
- Experience with relational databases such as SQL and experience in writing data queries and modeling business scenarios.
- Experience working with tools such as JIRA, Confluence.
- Techno functional knowledge of salesforce
- Good experience on salesforce data model and salesforce configuration.
- Good understanding/ knowledge of Integration flow with legacy systems.
Education - Any graduate
- Strong written and verbal communication skills including technical writing skills.
PREFERRED :
- BA - SFDC experience, Software as service, Go to market
- Excellent presenter and is comfortable presenting to all levels of the organization
- Self-motivated individual who can lead changes to implementation
- Ability to think strategically and handle multiple projects simultaneously
- Proven track record delivering complex software solution
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