Job Description :
- Global IT & Consulting up requires Sr Business Analyst) (Sales Force & CRM)- Bangalore
- One of our client a leading IT consulting MNC and technology firm head quatered in US, Which define success as achieving exceptional results that have a lasting impact on businesses of our clients. Our clients choose us because we partner with them to share their risks and headaches on day to day operations.
- It is building an Revolutionize the Digitization and Rationalization of Complex Unstructured Data and Events, that are Critical to Client businesses as Fin-Tech disruption along with Partner.
- We are looking for Sr Business Analyst ( Salesforce & CRM)for our client office in Bangalore .
PFB the details :
1) Client - IT & Consulting MNC
2) Location - Bangalore
3) Position - Sr Business Analyst ( Sales Force & CRM)
4) Experience - 5- 10 years of relevant experience
JD is as follows :
Responsibilities :
Location : Bangalore
Here is the JD for your reference :
- Experience in Implemention of salesforce.com
- Over 5 years experience as a Functional consultant
- Experience in delivery projects on CRM Domain
- Exposure on Mktg cloud & Mktg campaigns
- Experience in Customer service automation
- Experience on Agile methodology
- Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
- Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
- Experience on CPQ implementation
- Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
- Worked towards preparation of requirements management plan, business and functional requirement documents.
- Created data flow diagrams and process flow diagrams to facilitate better system understanding.
- Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
- Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
- Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
- Designed different custom dashboards for various user groups based on their business functionalities and needs.
- Created and deployed several reports for different user profiles based on the need in the organization.
- Designed various types of email templates for auto response to customers.
If the position interests you kindly apply here
Kindly confirm
- Current ctc & notice period
- Expectation
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