Robotic Process Automation Developer- IIT/NIT/BITS (3-6 yrs) (HuQuo)

Responsibilities

- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.

- Handle technical issues of different complexity and help other members of the team.

- Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.

- Cross train on multiple technologies to effectively build and support product/technology portfolio.

- Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.

- Keep all the ongoing cases documented and up to date in the case management system.

- Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.

- Works in adherence to defined processes and procedures implemented in the organization

- Maintain and continually upgrade technical understanding of products and technologies.

- Build and maintain solid working relationships with the members of the team.

- Write and/or edit knowledge articles for every issue resolved.

Required Skills and Experience :

- General :

- Strong IT background, with at least 3 to 5 years of working experience

- Degree in Computer Science or equivalent experience.

- Demonstrated ability to multi-task

- Excellent English communication skills

- A desire to be a part of growing company. You'll have 2 core responsibilities (Client Work, and Company Building), and we expect dedication to both.

- Willingness to learn and work on new technologies.

- Should be a quick and self-learner.
 
Technical :

- Hands on implementations with RPA related technologies, such as UiPath and BluePrism.

- Broad technical and IT knowledge including programming languages, databases and operating systems.

- Good knowledge of ERP (SAP, Oracle EBS, PeopleSoft) and CRM (Salesforce, Dynamics) technology stacks, their technical interfaces and their operations.

- Ability to develop and configure the robotics process as described in the functional specification.

- The candidate should have good experience customizing and enhancing using C# .NET to develop process automation applications.

- Should have delivered at least 3 end to end RPA projects as developer.

- Understanding of the following in the chosen platform

- Implementation knowledge of Multi-Bot architecture.

- Surface automation knowledge, working experience of working with PDF, images and OCR Integration.

- Platform Architecture and Queue Management.

- Security Features and setup.

- BOT Sizing.

- Hands on experience of Control Room, Bot runner and Bot designer.

- Strong knowledge of Excel and Mail Automation.

- Passionate coder with 3-5 years of delivering solutions in client-facing roles, preferably with a focus on process design and automation; must demonstrate practical RPA delivery experience.

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