Friday, August 21, 2020

Salesforce Business Analyst - Apex/Visual Force (3-5 yrs) (CliqHR Recruitment Services)

We at CliqHR.com, looking for a ROCK STAR Salesforce Business Analyst to join our team.

Apply to this job only if you have the level of Salesforce expertise that is given below.

Overview:

- Salesforce Business Analysts will wear many hats on their projects and are responsible for everything from requirements gathering, testing, training and post deployment support

- You will be the point of contact for Customers and Technical Teams.

- Both written and verbal communication is important for this role.

- You should have Salesforce Admin experience alongside being a Business Analyst. You would be given preference if you also knew SFDC Development like APEX, VisualForce, etc.

- Gather both Technical and Functional requirements from Customers and help translate that into Technical requirements.

- Should be able to handle multiple medium sized projects with ease.

- Should come out with process improvement and Technical improvements for existing Clients.

- You will be involved in project scoping and initial deal reviews

- You will individually run Requirement Gatherings, Due Diligences and Demos.

- These Demos would also include Training End Users on the system that your Team has built.

- You will be providing solutions on the Salesforce platform and other related platforms for the business in the world of: Sales, Salesforce Sales Cloud, Salesforce CPQ, Service Cloud, Communities, Analytics and more! You will also provide day-to-day support assisting the users to maximize value from the systems.

- Support the daily activity of the users as well as handling support ticket with high importance to SLA management.

- Design and document solutions and execute within time and budget.

- Able to create documentation of requirements, business / Technical design and test plans

- Lead system changes and deployment of new requests and fixes.

- Provide documents release features, changes and enhancements.

Key Responsibilities of Salesforce Business Analyst :

- Min 3 to 5 years of Salesforce implementation / Salesforce Business Analyst experience in designing Salesforce based solutions including cross department processes.

- Experience with Salesforce Lighting, Salesforce CPQ, Communities and Service Cloud.

- Experience documenting user stories and creating to-be process flow diagrams

- Excellent communication, presentation & analysis skills with solid business acumen

- Organized and detail-oriented with ability to manage own work as well as track the activities of others

- Share best practices and be consultative to clients throughout duration of the project - act as a trusted partner

- Proficient with AppExchange and commonly used Salesforce Apps like Conga and DocuSign

- Experience with JIRA or any project management tool

Communication Skills -

- Good verbal and written communication, enough to interact with US clients independently.

- Should be able to go on a call to get the requirements from Customers directly.

- Translate Functional requirements from customer into Technical specs.

- Guide the Team members on what needs to be developed / customized in Salesforce.

Responsibilities and Duties:

- Should be willing to travel to USA for meetings if required.

- Must be willing to work in Regular Shift timings with occasional calls during late evenings (US time).

- New Projects will be assigned. Salesforce Business Analyst needs to take complete ownership of the projects and drive it towards completion.

- Need to drive 5/5 CSAT scores, irrespective of the tight timelines or type of project.

Preferred Qualifications: Salesforce Certification is desirable

Apply Now

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