Required Skills :
- Although part of a larger group, the candidate must be satisfied working in a customer environment with limited other on-site Brillio support.
- Excellent English communication skills. The primary focus is on supporting local customers, but you will also be providing off-hours support for our customers in other regions.
- Linux navigation skills with some shell scripting are mandatory.
- Development experience in scripting/automation is recommended.
- The successful candidate will need to enjoy working daily with customers and have a 'Customer First' attitude to their role.
- Great communication skills are a must for this role both at a high-end technical level (general product overview) down to deep dive 'CTO' type analysis.
- Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool/Tivoli or Infovista is a plus knowledge of SQL an advantage
- Detailed-oriented with strong analytical and problem resolution skills.
- Should be able to work independently and be able to work in 24- 7 shifts if required.
- Experience in below
a) OPERATING SYSTEMS : UNIX/Linux
b) LANGUAGES : Pl/SQL, JAVA, Shell Scripting
c) DATABASE(S) : Oracle 11g/12c
- Working Knowledge in VMware/AWS is essential
- Graph database (neo4j), Postgres will be helpful.
- Experience in the following is an advantage :
a) Telecommunications knowledge including SONET, DWDM, Ethernet, SDWAN, Docsis, xPON, IP, MPLS OSS products such as Amdocs, Ericsson, Netcracker, Blue Planet
b) Network Inventory Design and Planning, Network Discovery and Activation
- Experience supporting mission-critical distributed systems
- Source Control (SVN, Github) and Ticketing systems (JIRA, Salesforce, other)
Desired Characteristics :
- Self-starter and self-manager with a positive attitude.
- Team orientation, organized, and capable of independent work.
- Multitasking: able to manage many projects simultaneously, and appropriately determine priorities.
- Acumen for problem-solving. Ability to lead in an environment of change - flexibility, creativity and patience.
- Ability to learn and grasp technical concepts related to products being developed.
- Able to work effectively at all work and communicate at levels within the Brillio workforce.
Required Education/Experience :
- Bachelor's degree in a related field from a college or university with 3+ years of related experience.
- Preferably of 2+ years- experience support software solutions.
- Minimum of 2 years in a customer-facing/pre-sales, hands-on product evaluation environment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
- At least 2-3 years of experience in any Enterprise production support Environment.
Mandatory Skills : SDWANor MPLS, Oss, Transport network, Database - Sql or oracle
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