Application Support Engineer - Databases (3-7 yrs) (Prime Info Soft)

We are urgently looking to hire Application Support Engineer for our client based in Bangalore.

Please note : We are only preferring for candidates who can join immediately or within 15 days.

Location- Bangalore

Exp- 3+ years

Job Description:

If you are passionate about working with smart teams and passionate about providing high-quality service to Enterprise customers, this role could be perfect for you. We are looking for customer champion who drives alignment and impact across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

You will be a part of our Enterprise Support team, which is focused on providing advanced support and product expertise to our customers. In this role, you will be an Application level II support engineer working on our most important customer accounts. You will work with other team members in Impelsys. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our most sophisticated customers.

You will be a key to providing a consistent quality experience, bringing new and improved support methodologies to Impelsys, and creating a wide and loyal customer base to the Impelsys products. You will perform triage, root cause analysis, debugging and troubleshooting across one-to-many Impelsys products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life. If this sounds interesting to you, apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

JD:

- 3 to 5 years of experience in in Production Support/Application Support and Maintenance for a large end-user community.

- Experience in maintenance project with good debugging skill.

- Experience with MYSQL, PHP databases

- Have intermediate experience in writing queries, creating Views, Joining Tables, Index etc.

- Understanding of networks and relevant technologies, Web Applications, Administration of Web Applications, Apache, SSO, ADFS, AD, SFTP)

- Knowledge in any of the ticketing systems like JIRA, Salesforce.

- Ability to problem solve complex tickets, summarize root cause, recommend solutions and then escalate when appropriate

- Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups

- Able to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps

- Act as a customer champion by being the voice of the customer Check communication channels to stay on top of and communicate effectively and proactively with the company or team updates

- Be the example that continues to drive until root cause is established with clear plans to resolve the customer issues.

- Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.

- Challenges others to provide and dig into context and rise to tough occasions.

- Experience on (LMS) Learning Management System

- Experience in escalation handling

- Shift Timing: Basic support Requirement: 24- 7 support model.

- knowledge on healthcare domain / Learning platforms will be added advantages

Apply Now