The main roles & responsibilities:
- Effective Management of a direct team of Technical Project Managers (TPM) and their supporting development team members.
- Provide oversight and management on all aspects of a service or solution, driving communication across multiple internal groups (Sales, Design, Engineering, QA and Support) with the primary mission of ensuring Unilog's solutions deliver an excellent client experience.
- Analyze, identify and drive critical and escalated issues to resolution.
- Track internal metrics, provide external clients and internal management with SLA dashboard and reporting metrics;
- Ensure effective project execution for implementations across multiple countries simultaneously by liaising between customers and Unilog internal cross-functional teams to deliver project on time and on budget.
- Utilize project management tools, methodologies and metrics to ensure the delivery of approved project outcomes, accurately and regularly maintain project logs and registers, report accordingly, and support project stages
- Deliver projects using the appropriate agile project management methodology, learning and iterating frequently.
- Manage resource allocation/utilization across different projects. Manage scope creep.
- Single point of contact for all offshore delivery related matters. Act as the liason between Engineering team, Cross-functional team and clients ( if warranted) to address any issues.
- Maintain a solid understanding of the status of each project and delivery schedule. Monitor progress accordingly, intervene when necessary.
- Address customer issues within the defined SLA - Report all matters of significance affecting project objectives and deliverables to the project governance or senior management in a timely manner
- Ensure the updating, planning and documentation of all key project aspects including risk management, sprint, implementation and testing plans.
- Drive continuous, provable improvements and efficiencies based on data - Lead and motivate multi-disciplinary teams, having the knowledge and experience to provide support and guidance - Ensure teams work effectively by having a productive working environment
- Actively participate in the project manager community, sharing and re-applying skills and knowledge and bringing in best practice.
Qualification, Experience & Skill Set Required :
- Proven success in an entrepreneurial environment;
- Lead dynamically and energize multi-discipline high performance work teams to learn and apply new skills/techniques to respond to business needs;
- Conduct and interpret quantitative/qualitative analysis pertinent to Project Cost Estimation and Project Pricing;
- Managing the on-time delivery of multiple project teams consecutively using Agile Methodologies;
- Experience with detail performance measurements/dashboard associated with multiple development team;
- Possessing clear and concise verbal and written communication skills to all levels including senior management team, with the ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding across all areas and levels of the organization
- Substantial experience in project team management, ideally with significant exposure to solution development and delivery within the B2B/B2C e-commerce space
- 15 +Years of Total Experience with 10+ years relevant to project management and leading a team of project managers. Experience with effective management of many projects running concurrently is also a key qualification
- Bachelor's degree (MBA preferred) or formal qualification in project management or a relevant field or equivalent experience.
- Strong results oriented and a proven track record of delivery projects on time, on budget and to required quality standards
- Proven ability to work as a team player within multi-functional and multi-disciplinary teams, sharing knowledge, contributing pro-actively to achieving project goals and providing coaching and guidance to less experienced team members.
- Proven experience balancing multiple priorities and dealing with ambiguity.
- Proven experience in managing cross-dependencies and prioritization.
- Proven experience of driving continuous, provable improvements and efficiencies.
- Strong management and project management skills with the ability to work on and track multiple projects.
- Experience in various Estimation Methodologies
- Strong problem-solving skills - Ability to make right decisions based on strong analytical reasoning skills.
- Excellent interpersonal skills that build positive relationships with other team members.
- Strong skills in Microsoft products including Outlook, Excel, MS Project and Word Desirable.
- Understanding of a wide range of project management methodologies and how to integrate them into different environments.
- Practitioner in at least one recognized Project Management methodology (e.g.: PMP / PRINCE2). Exposure to issue management (e.g.: JIRA) and customer relationship management (e.g.: Salesforce) tools.
- Experience with Business Process Management (Activiti) is a plus - Experience with XML/XSLT.
- In addition to the specialist skills listed above successful candidates will need to demonstrate broad competencies as below.
- Map and manage stakeholders to ensure good relations and effective communication, Support project SDLC and post-production activities.
- Utilize effective communication skills to contribute to effective and positive relationships between internal cross-functional teams, team members, customers, and senior management.
- Provide leadership in effective problem-solving behaviors, Participate in all required internal & external customer meetings, planning sessions, performance reviews, trainings, and team development activities.
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