Responsibilities :
- Manage a global team of campaign analysts, coordinating tasks and activities associated with campaign workflow development, proofing and execution
- Interface directly with Project and Business teams, address and manage customer requests and communicate status
- Understand, customize and optimize the entire campaign management process, to include new campaign requirements, development test, production execution and quality control Plan, coordinate and manage campaign tasks with the database team and communicate status
- Capable of completing Adobe campaign activities individually
- Track and monitor campaign results, resolve issues and report status to the Account Management team
Job Requirements :
- Experience with Adobe Campaign Classic? Workflow activities, Delivery activities, Technical workflows, User and Role Administration
- Basic understanding of set logic required
- Detail-oriented and organized - able to balance changing workloads
- Ability to work on multiple teams concurrently
- Excellent verbal communication and comprehension skills
- Experience with Microsoft Word and Excel
- Experience in the following a big plus :
a) CRM: Digital and Direct Marketing Campaign Management and Orchestration
b) Digital Campaign Management tools: (Adobe (preferred), Salesforce Marketing Cloud, Oracle Responsys)
c) Work Queue management software (Team Track, Jira, Workfront, etc.)
d) File management tools (PGP, Text Editors, CuteFTP, FileZilla, etc.)
e) HTML
f) JavaScript
g) SQL for data analysis
h) Client-facing communication and interaction
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