Application Support Lead - SQL/MySQL (8-14 yrs) (Rekrut)

- 8 to 10+ years of software technical support experience with a strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures.

- Manages and directs the activities of the Support Center team. Ensures subordinates receive adequate training to perform duties and responsibilities effectively. Works with Support Center Management to ensure staff is adequate to handle call volume.

- A minimum of 1+ years of Salesforce support and/or experience, with a strong customer focus, and working knowledge of relational databases, including Oracle and MS SQL.

- Experience with other tracking software systems, document management systems or other quality management software applications is preferred.

- Strong investigation skills including problem solving techniques such as java code debugging.

- Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.

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