Required 10-15 years of Functional & Non-Functional Testing experience
Required - SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, FSC, HC, etc.)
Required - Minimum 8 years of experience with SFDC application testing
Job Description :
Salesforce QA Manager
COMPANY OVERVIEW
Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?
Silverline employees are passionate about what they do. We- re a diverse group of cloud technology professionals with the same goal: to make our clients- lives easier through technology and we have a good time while we- re at it!
As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is the #1 Company to Work for among small and medium size companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Job Summary :
A QA Manager is primarily responsible for on-time deliveries, project resource management. A QA Manager should be the all-time point of contact for both; offshore team (i.e. Devs, QAs, TLs) and respective onshore stakeholders for everything QA. A QA Manager is expected to possess expert-level knowledge of CRM platforms, domain functions, technology, and all QA processes and methodologies.
A QA Manager's duties can be categorized as:
- Delivery Management (~70% of the time)
- Billability of at least 16-20 hrs per week (Util Target).
- Be the thought leader and add niche dimensions to the solutions in terms of usability, scalability, quality, and maintainability.
- Task Management
- Setting priorities for the team
- Streamlining work from multiple channels
- Critical decision making
- Provide pre-sales and/or sales support
- Establishing and ensuring apt QA processes
- Setting the right expectations with all the respective stakeholders
- Proactive and diligent communication in all appropriate channels
- Establish necessary reporting mechanisms providing insights on throughput
- Act as QA Lead in all non-QA Lead projects
- Handling project perceptions
- Ensure all best practices including frameworks, tools, etc., are followed
- Help evaluate the use of reusable test plan components
- Resource Management (~30% of the time)
- Define allocations of Project QA Resource Requests
- Ramp up allocated resources with the necessary knowledge, skills, and expectations for smooth kickoff
- Monitor weekly assignments, schedules, and timecards. Ensure utilization targets of all QA resources are met.
- Manage back-ups or alternative resources - on-demand basis, during PTOs or during unexpected events
- Ensure optimal utilization of resources
- Design and drive programs to target optimum billability for reaching SL100 milestone
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
- Obtain and maintain Salesforce.com Certified Sales Cloud
- Certified Service Cloud certificates (+ all certifications of a QA Engineer).
Required Experience, Skills and Qualifications :
- Required 10-15 years of Functional & Non-Functional Testing experience
- Required - SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, FSC, HC, etc.)
- Required - Minimum 8 years of experience with SFDC application testing
- Required - Minimum 10 years of experience in Software Development Life Cycle
- Excellent written and verbal communication and interpersonal skills
Preferred Skills :
Experience with test automation and frameworks (GhostInspector, Java, Selenium WebDriver, Appium, Jenkins, Maven, BitBucket, SauceLabs)
Experience in Financial Services, Healthcare, Marketing Cloud / Pardot industries
Experience with Mulesoft, Vlocity or nCino
Screening Questions
Q1. Salesforce QA Exp (Yrs) -
Q2. Certifications -
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Monday, November 2, 2020
Quality Assurance Manager - Automation/Functional Testing (9-16 yrs) (Serving Skill)
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