Areya Technologies - Salesforce Administrator (1-2 yrs) (Areya Technologies)

Job Description :

- The role requires an understanding of Salesforce. The role also requires effective communication skills for direct communication with clients, other support teams as well as internal stakeholders.

- Implement and maintain SFDC customizations including configurations, custom fields and objects, layouts, custom views, workflows, process builder, and validation rules.

- The role also requires the applicant to effectively resolve, priorities or escalate tickets based on rules as set up by the SOP.

- The applicant must also have good analytical skills to develop Root Cause Analysis and other analytics based on volumes of support and identify areas of improvement in productivity.

- Map SFDC hierarchy and territories and reassign Accounts, Contacts, and Opportunities in response to staff changes. Monitor neglected Leads, Opportunities, Accounts, and Contacts.

- Provide day-to-day support and problem resolution, including managing bug/feature request queue, troubleshooting and escalating issues when needed, and documenting and improving processes.

- Create and maintain documentation on processes, application configurations and help-related materials for users as our SFDC instance evolves.

Shift Timings : 8 PM to 5 AM (Night Shift)

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