Immediate hiring for SFDC Production Support
Experience : 3 - 7 Years
Location: Hyderabad, Chennai, Bangalore
SFDC Support Engineer :
- 3+ years- experience in Salesforce L2 production support
- Experience in Salesforce finance modules/ Quote creation/ CPQ modules, custom reports
- Experience in Service cloud is preferable
- Good exposure to Service Management lifecycle and standard tools e.g. Jira ServiceNow
- Incident and Service Request Management - response and resolution as per defined Service Levels (SLA)
- Ability to quickly analyse issues and decide whether it should be handed in L2 or moved to L3
- Strong communication skills - verbal and written, ability to effectively communicate with different stakeholders
- Very good problem solving skills
- Familiar in using and contributing to knowledgebase
- Willing to work on shifts on rotation basis (24x5)
- Create and maintain technical documentations
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