- Hands on experience on business process mapping.
- Understanding of overall SFDC architecture & landscape. Good understanding of Salesforce configurations.
- Business requirement gathering, client interaction, analysing the business requirement,mapping them to Salesforce product testing and features.
- App Exchange Product Knowledge.
- Assist in pre-Sales activities by mapping the client/RFP requirements to SFDC Functionality and develop scope, effort estimates, resource plans and implementation timelines.
- Deep knowledge of Service Cloud, Field Service Lightning, Communities and Salesforce eco system.
- Extensive experience in CTI, Service Cloud features, Knowledge Management, Live Agent, Entitlements.
- Strong ability to demonstrate business benefits and value to the customer of a technical solution
- Excellent presentation and demonstration skills.
- Requirement scoping, functional analysis, technology solution design, effort & cost estimation, proposal presentation, client presentations and cross functional collaboration.
- Analyse and identify gaps in functional/business requirements and be able to effectively communicate with both business and functional analyst on the same.
- Ability to run requirement workshop with the customer and build consensus during a conversation.
- Liaison with other Project Managers of the customer to coordinate work effort between analysis, development, architecture, operations, release management, and quality assurance teams, and coordinate with Marlabs offshore delivery team to ensure alignment of technical solutions to business objectives and priorities.
- Someone who can liaison between Business and IT and drive transformation projects/discussions with the customer.
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