Job Description :
- In-Depth understanding of service cloud functionality such as Case Management, Live Agent, Omni Channel, Einstein BOT and Salesforce Knowledge
- Designed and developed solutions using Service Cloud automation (Flows, process builder, quick actions, macros, quick text).
- Full understanding of use cases related to support functionality for multiple interaction channels (mobile, phone, email, web, chat, and social media.)
- Collaborate with stakeholders and execution team to define and implement solutions using the Salesforce Service Cloud on Lightning Platform.
- Hands-on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled, and Batch classes.
- Manage the process of evaluating, communicating, testing, resolving support issues and deploying per the Salesforce platform upgrades/releases as needed.
- Evaluate Service Now Tickets/ Epics/User-stories to convert functional requirements to technical requirements.
- Development Experience with Salesforce Lightning, Aura, LWC and integrating SFDC with multiple business applications.
- Experience with Development Tools and Technologies: Visual Studio Code (or similar IDE), GIT, Jenkins etc.
- Strong desire to learn. You are energized when new features and technologies become available and eager to understand them and maximize their potential.
- Experience with one or more general-purpose programming languages including but not limited to: Java, Python, JavaScript or other scripting languages.
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Hands on or good knowledge on CTI integration.
- Ability to work independently
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