Job Responsibilities and Requirements :
- Level 2 and 3 Salesforce support/interaction with business and other teams
- Build design documents
- Do Feasibility analysis
- Support technical architecture of the solution
- Defines mapping specifications for integrating Salesforce with other enterprise applications
- Application support, incident analysis and problem reduction
- Lead and mentor the Salesforce support team onsite and offshore
- Bachelor's degree in Computer Science or equivalent
- Total of 8+ years experience in IT industry with 3+ years of experience on Salesforce with experience in enterprise-level project and regional rollout.
- Full life cycle implementation and support, hands-on technical knowledge and architecture solutions required.
- Salesforce certifications and good knowledge of the Salesforce platform (i.e. Visual force, Apex, Salesforce Lightning, Integration, etc.)
- Experience migrating from Classic to Lightning
- Able to work well in a cross-functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture
- Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.
- Excellent customer service and eager to help and learn leading-edge technologies (SF and other supporting services and components)
- Good communication skills; written and verbal
- Support experience with multi-channel applications (web, mobile, API, etc.)
- Understanding of Software Development Lifecycle (SDLC) and/or other methodologies.
- Experience working on projects in an Agile/XP environment.
- Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients.
- Leadership and management background.
- Independent work skills.
- Firecall support required.
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