Reliable operations :
- Acts as an escalated technical contact for external trading partners and internal stakeholders for technical issues
- Monitor all messaging traffic, track activity levels, create metrics and identify areas for improvement and automation
- Actively maintain an operational service catalog
- Develop & support processes in conjunction with the IT Infrastructure & Ops team to ensure reliable operations
- Coordinate with software and/or service vendors as needed and respond promptly to production support issues
- Responsible for creating knowledge base of support documentation that includes issue trackers, FAQs, RCCMs etc
Design & Build :
- Responsible for designing, developing and deploying solutions that will include EAI, API and ETL
- Works with end users, IT business analysts, the integration team and other IT build teams to understand needs for data & application integration within the organization.
- Perform source system and source data analysis/profiling
- Develop source-to-target mapping design specifications & business glossaries
Compliance, Embedded Security & Privacy by design :
- Ensure that all major software and hardware components of the integration landscape are up to date to ensure secure and stable operations.
- Ensure that access to both data and/or code is secure and in accordance with business requirements & IT policies.
- Support data collection requirements for audits
Technical Architecture :
- Actively maintain a development service catalog - a repository of development offerings/best practices
- Provide guidance and mentoring to team members across the business and IT teams on how to develop solutions on our chosen integration platform(s)
- Ensure ongoing compatibility of integrations between our major enterprise applications including, but not limited to, ERP (SAP, JDE), Ecommerce, product data systems (includes both PLM, PIM solutions) and Salesforce - both on the ground, and in the cloud
Application Rationalization:
- Maintain an up to date inventory of all existing integration endpoints, integration software (includes traditional B2B gateways and ETL/Messaging platforms), VAN providers, file transfer solutions (MFT, SFTP) & integration use-cases.
- Inventory should also include information such as usage/adoption, lifecycle risk/outlook and conversion/migration challenges
- Participate, lead and advise on efforts to consolidate and rationalize our solutions footprints
Innovation & Technology leadership :
- Identify gaps in the current integration infrastructure and collaborate with the IT business partners/analysts to direct innovation efforts based on business needs
- Define approach to achieve short and medium term digital needs based on current state of integration environment
- Stay abreast of current trends and ensure our technology strategy (example, cloud based HIP- s) evolves to address emerging integration requirements
- Research ongoing industry developments and make recommendations on enhancing our technology posture
Risk & Lifecycle management :
- Monitor and identify lifecycle risks and develop plans for remediation
- Work with IT leadership to budget and schedule risk remediation projects
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