About the Role:
The Technical Support Team is responsible to facilitate customer success by helping our customers overcome complex technical challenges. The Technical Support team, you will combine your technical expertise with a customer-friendly manner while resolving customer issues. As a RingLead Product Expert and constantly training to become a Salesforce CRM Expert and Marketing Automation expert, the technical support representative will provide hands-on functional troubleshooting, feature explanation, onboarding, training, and best practice guidance during critical and time-sensitive situations to RingLead Customers.
Responsibilities:
- Manage onboarding, training, and product issue support cases to ensure
- 100% customer satisfaction by providing prompt and complete resolution to technical challenges and business issues.
- Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication, and providing meaningful feedback to the customer on a regular basis.
- Liaise and work closely with the development team on escalated technical issues and product roadmap changes/new features.
Preferred Requirements:
- Ability to work in a fast-paced, positive, and collaborative environment
- Strong desire to be in Technology Solutions
- Motivated, proactive and dynamic problem-solving approach
- Ability to multi-task, prioritize, and manage time effectively
- Ability to empathize with customers with varying levels of technical ability
- Ability to show a strong level of attention to detail
- Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
- Must be fluent in English
Technical Support Job Description
RingLead, Inc.
Position Summary
Full time Customer Support for a leading salesforce.com partner
Requirements:
(your application will not be accepted without showing these requirements)
Do not send resumes without ALL the following:
- Salesforce.com admin certified
- Experience with salesforce.com CRM
- Available 40 hours per week
- High attention to detail good phone, communication skills and customer support experience
Preferred Qualifications:
- Salesforce.com development certified
Essential Duties and Responsibilities
- Troubleshoot web forms, uploaded Lead lists and matching logic issues
- Work with customers and prospects to become familiar with applications
- Consistently demonstrate proficient knowledge of RingLead and salesforce.com current product offerings
- Weekly company phone conference
- Log all activities within Salesforce
General Profile:
- The perfect candidate will have a demonstrated history of effectively supporting customer and prospect issues to help drive business.
- He/she will be able to conduct business in a professional manner with our partners, customers, and prospects.
- The perfect candidate will be a self-starter and independent worker as well as a team player. The perfect candidate will be positive, proactive, energetic and enthusiastic.
Education/Experience: Related experience and/or training in customer support.
Computer Skills: Excellent computer skills in salesforce.com, Microsoft Windows, Mac OS, and Excel.
About Us:
RingLead was founded in 2003 by Steve Lehr, a former developer for Postini, the anti-spam technology company that was acquired by Google.
Who We Are:
RingLead is a leader in intelligent data quality management and robotic process automation. Our Data Quality Platform helps you collect, manage, and optimize data to solve your critical business challenges and transform customer experiences.
Leading brands trust us to help them harness the power of data across marketing and sales operations.
What We Do:
We offer a cloud-based, end-to-end data operations platform that integrates with Salesforce, Marketo and other leading CRMs and Marketing Automation Systems.
Our platform can help you build capabilities across your customer lifecycle to clean, protect, enrich, verify, segment and route data.
Our Mission:
Our mission is to help organizations realize the full potential of their sales and marketing data to impact and optimize customer experiences.
We support and enable a community of Data Heroes - those responsible for data administration and governance - by empowering them to build efficiency, transform operations, and maximize revenue for their organizations.
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