Scrum Master - CRM/Salesforce Platform (9-12 yrs) (Talent500)

Essential Duties and Responsibilities:

- The primary mission for this role is to organize and facilitate scrum as part of the development team and remove blockers for completing sprint scope

- Add value to your team and collaborate on design solutions while building relationships with the organization.

- Ensure that daily, weekly and monthly agile rituals take place, with efficiency and discipline.

- Be diligent about identifying blockages and developer divergence from sprint scope/goals; work with product owners, other teams and team members toward resolution.

- Partner vigorously with product owners and the development team in their quest to do everything possible to ensure customer satisfaction.

- Support your product owners, so they understand what they need to know about changes within the group.

- This job will redirect incoming interference from stakeholders who may seek to deal directly with developers to address valid concerns.

- Be a clear, consistent source of trustworthy information; facilitate discussion, transparency, good decision-making and conflict resolution.

- Guide the team, and the organization at large, on how to use Agile/Scrum practices and values.

- Guide the team on how to self-organize, not just talk about it.

- Work hard to build trust within the team; mentor on self-organization, foster an open environment to help resolve issues and hold accountability.

- Apply Scrum at levels that fit the circumstances and group dynamic.

- Apply experience in operating multiple scrum teams in orchestration across Customer Facing Systems and other teams in IT organization

- Facilitate the work load and lead by example, seek consensus and help the team to be greater than the sum of its parts.

- This role will need to know our team members and our customers. Know, and care about, their likes and dislikes, what will improve their experiences, what will improve efficiencies and earn team member praise and sustain customer loyalty.

- The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Primary Skills:

Scrum Master
Agile
Salesforce Platform
CRM

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