Salesforce Dell Boomi Analyst - SFDC Sales Cloud (6-15 yrs) (Zingo)

This position is based in our Chennai office and reports to the IT, Director Applications & Infrastructure.

Responsibilities :

- Work with Team lead and business groups to create user stories for solutions that support Sales, working with Sales Operations, Sales Enablement and other teams as needed

- Conduct gap analysis and write / maintain functional and technical specifications for new or modified business processes in SFDC

- Assist in creating functional requirements and translating functional specs to technical specs and implementation plan

- Work closely with Team lead on timely delivery of projects from inception to implementation

- Assist with performing administrative functions including user, profile, role, permission, queue and assignment management

- Serve as the liaison between Team lead and end-users (field questions, triage feature requests, troubleshoot issues) and cross-functional stakeholders

- Use and recommend best practices while delivering scalable high-quality solutions

- Assist with data management and governance. Support reporting requirements and leverage Salesforce for data-driven decisions

- Assist in designing, reviewing, and/or maintaining both requirements and testing procedures and documentation

Minimum Qualifications :

- Strong understanding of the Salesforce platform (data model, business processes)

- Ability to manage cross-department stakeholders with unique needs and competing priorities

- Experience documenting and maintaining business, functional, and/or technical requirements

- Experience with Salesforce admin tools (e.g. force.com IDE, Workbench, Data Loader)

-Comfortable working in a fast-paced, agile software development environment

- Strong written and verbal communication skills

Required Skills :

- 8+ year's working in IT related role

- 5+ years with hands-on Salesforce administration and working experience with Triggers, Test classes, SOQL, SOSL, Apex, Visualforce, Lightning components, workflows, and security

- Experience implementing both Salesforce Sales Cloud and Service Cloud

- 5+ years working in an Agile environment with experience running status meetings, POCs and demos

- Strong understanding of SDLC methodologies (Agile, SCRUM, other)

- Able to work closely with Team lead and deliver on user stories

- Building and demonstrating prototypes in Salesforce

- Experience with integration using REST and SOAP webservices

- 5+ years of business/technical analyst experience

- Salesforce.com certification (Administrator, App Builder, Sales Cloud)

- Familiarity with Dell-Boomi, and Integration tools

- Experience working with a distributed team across time zones

Desired Skills :

- Salesforce administration experience

- Salesforce Development certification

- Boomi experience

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