SFDC Support Engineer - Service Management Lifecycle (3-6 yrs) (Eagles Hunt)

- 3+ years- experience in Salesforce L2 production support

- Experience in Salesforce finance modules/ Quote creation/ CPQ modules, custom reports

- Experience in Service cloud is preferable

- Good exposure to Service Management lifecycle and standard tools e.g. Jira ServiceNow

- Incident and Service Request Management - response and resolution as per defined Service Levels (SLA)

- Ability to quickly analyse issues and decide whether it should be handed in L2 or moved to L3

- Strong communication skills - verbal and written, ability to effectively communicate with different stakeholders

- Very good problem- solving skills

- Familiar in using and contributing to knowledgebase

- Willing to work on shifts on rotation basis (24x5)

- Create and maintain technical documentation

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