Job Description :
- Support lead to opportunity processes in Salesforce (classic UI) and SAP CRM.
- Ensure data consistency and cleanliness between SAP CRM and Salesforce.
- Perform database cleanup projects as needed.
- Analyze data and build custom Salesforce reports to evaluate data integration accuracy and database cleanliness.
- Provide testing support for new functionality relating to lead to opportunity processes in Salesforce and SAP CRM.
- Work closely with functional leads and subject matter experts on testing and rolling out enhancements.
- Develop, evaluate and execute test cases.
- Assist in training and support of users and help to grow Salesforce.com skill set across the organization.
- Participate in special projects and take on special assignments as needed
- Work under tight deadlines; work extended hours as per the requirements
Required skills :
- Active Salesforce admin certification required.
- 2+ years of Salesforce Sales Cloud experience (utilizing classic UI)
- Strong understanding of the Salesforce platform, functionality and best practices.
- Working knowledge of SAP CRM.
- Demonstrated outstanding customer service experience or prior Business support experience
- 4+ years of Operations and administration experience
- 4+ years in a business systems analyst or equivalent role working with complex support functions and projects
- Strong data management, analytical and troubleshooting abilities.
- Dependable, motivated, with the ability to work with minimum supervision
- Excellent written and verbal communication skills
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