Location : Hyderabad
Job Description :
- OpsRamp is looking for a Support Engineer in Hyderabad, NC. Join a team of innovators and be part of the next revolution in Ops automation!
- To learn more about OpsRamp visit us at www.opsramp.com
About the Role :
- Provide enterprise-level assistance to our customers. You will diagnose and troubleshoot product issues/questions, and help our customers leverage the product effectively.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Provide timely and accurate solutions to their technical problems.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, Product Managers, etc.- ).
- Refer to internal Knowledge Base or external resources to provide accurate in-depth solutions.
- Prioritize and manage several open issues effectively.
- Create detailed summaries for Management regarding critical or high escalations.
- Contribute to Knowledge Base as problems get new solutions.
- Provide feedback about the product via proper channels of communication within the company.
- Detailed oriented with a passion for improving processes.
Requirements :
- Experience as a Technical Support Engineer, Help Desk Technician or similar role.
- Understanding and excellent troubleshooting skills of the following technologies :
a) Windows Server Administration
b) Networking (Routers, Firewalls, Cisco Devices, etc)
c) Cloud (Azure, AWS, Google Cloud Platform)
d) SQL (T-SQL, MySQL)
- Ability to Diagnose and Troubleshoot Technical Issues
- Experience with Technical Support Case-handling Platforms :
a) Salesforce (Service-Cloud, Support Console)
b) Zendesk
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Technical Writing Skills.
- Ability to adapt to a constantly changing environment.
- Certifications in Microsoft, Linux, Cisco, or similar technologies.
- Excellent interpersonal skills.
No comments:
Post a Comment